TRAC 1 TOWING & RECOVERY

"On time. Nice young man knew what he was doing. Took pictures of the car so if damaged it wasn't him. Delivered the car to the shop on time. Dispatcher was pleasant and helpful also."

"This company has been horrible to work with. I called the pep boys 1-800 number to get my wife's car towed to pep boys. I call around 2 on 1/19/24. I was given an eta pick up time at 5:39 same day. I never heard from the towing company until I called them at 6:00, 20 minutes after they were suppose to pick up the vehicle. I was told the driver wouldn't be at my vehicle until 7. I proceeded to reschedule the pick up for 9:00 the morning or 1/20/24. I get a call at 8:30 saying they just got the ticket on my vehicle and there was 6 more tows ahead of mine. I then get a call when the driver was fixing to head my way to get my vehicle and was told at that time I was gonna have to pay and additional $125 on top of the $80 tow fee. I was never told that on the front end. I will push my car before I use this company or even recommend this company."

"It was my fault I took a chance and parked in a non-compliant handicap spot in my apt complex adjacent from one that is compliant they deemed a regular parking space, without the authority or permission to do so. However, this tow company uses a scout, which is illegal. The complex office stated they did not call them and stated upon move in that the tow company was told to stop unless requested by property management. They use various vehicles, friends, and employees, I'm sure. Watch out for an older gold suburban with 2 white air fresh bags hanging from rear view. A tow company must by law be called by an individual or establishment for services. They are not the police and have no right to pull a car unless requested. They are not allowed to scout and hunt. Also, my ebrake was engaged. Thus, they left skid marks thru the parking lot, and now my steering wheel shakes when braking. I assume the disc are warped from this. It was disengaged upon pick up, so they also had to break into my vehicle to disengage. Their office staff looked homeless and acted aloof to proper customer service business practices. Their establishment looks abandoned as well as unsafe egress to my car, to their door, and had various trash in front of most of their counter. They didn't answer the phone as I called 6xs from 4 to 5p. They finally answered at 505pm. They close at 5 pm, even tho their site says 12am. This was to add an additional 30 to the initial 155 for "storage." Needless to say, these people are low down, unprofessional, and rude. Although the real criminals in this are the establishments that hire them knowing they will scout their properties and the law makers that deem them untouchable and not liable. It is the city, county, and state government that regulate this industry. Suggesting they scratch each other's backs. So do not use this company for sure, know that all tow companies are low down and dirty. Oh and anyone giving these people a good review has to fake or paid to do so...."

"Canceled a trip on me after I already waited an hour and a half. By the time I got someone else out there I had waited nearly 4 hours. Why accept a job if you don’t have the personnel to do it? Good thing I wasn’t alone or it could have been bad. Was not in the best area to be broken down. Just highly un-professional behavior."

"I told the driver he needed a flatbed- he was rude and told me he did it 20x a day. He was driving recklessly with my car not secure and when he turned a corner - he wrecked the back. He cussed me out and unhooked my car and left it. Do not use under any circumstances. I understand mistakes happen but from the get go I told him it wasn’t ok. This was reckless and the driver could’ve seriously hurt someone!"