Smile Straight Orthodontics - Southaven

"Love this place, they are always fast and very friendly & do fantastic work! We love it there and would definitely recommend."

"My daughter is 11 and just got braces today! The assistant and Dr. were very fast, gentle and thorough, They provided excellent care while installing her braces. The front desk team submitted my daughters claim correctly and got her treatment plan covered, which was a relief! In addition, they got us in sooner than expected. Professional and kind. Great experience thus far!"

"Not a fan of this clinic at all. I have had a number of issues with this clinic since we started coming here. For one they’re pretty unorganized. They have a rule or charging $35 for broken brackets after 3. In the first year my daughter probably broke her bracket like 11 times. They never said anything about charging so I didn’t say anything. I had braces for 4 years, I don’t understand why my daughters brackets break so easily anyways. I never had a broken bracket and I was still eating candy. I feel like the glue they use for the brackets doesn’t have a strong bond. After awhile they finally said something about charging for broken brackets. One of my daughters brackets broke while she was at her appointment with the lady picking with her teeth. They sent me a letter about this, this wasn’t even her fault the bracket broke which really makes me believe the glue they use is weak. What really pissed me off was today, I went in for my appointment. It’s literally my daughters first day of school. I made the appointment after school since I didn’t want her to miss any school. We arrive 12 minutes late trying to rush in traffic to get to the appointment. They told me it’s a 10 minute grace period and they can look at her wires and change the color of the bands just for her to turn around and say I have to reschedule the entire appointment. I don’t have time for this mess! I arrive 2 minutes after the Grace period and they wouldn’t even try to work with me then tell me she can still be seen just to turn around and say I have to reschedule. Just unorganized and unprofessional. Edit: Went from 2 to 1 star. I had to update because here we are again with this clinic being very disorganized. My daughter had an appointment scheduled this morning according to the appointment note they gave me at her last appointment. Yesterday I called to check in on the appointment because I thought it was strange that I didn’t get an appointment reminder text. They told me she didn’t have an appointment scheduled. So I’m thinking maybe we got the date wrong, nope they didn’t have an appointment scheduled for her at all because they forgot to put it in the system. I had to send a picture of the note that was definitely scheduled for this morning just to get in like we were suppose to because they were trying to get me to come in later but I already took off work for this. I am not a stay home mom who have an open schedule. I work a job that I have to take off in advance for appointments. So they told me to come in this morning as we were scheduled just for them to not even do anything but change the color of the brackets. The orthodontist didn’t even take a look at her mouth. They basically just rushed her in and out. This is becoming completely frustrating and I have considered switching to a private practice but I am almost done paying on her braces and I have yet to see much change in her teeth. She only had gaps in her top row and she’s had braces for over a year and a half and still have these gaps. I know I’m not an orthodontist but I had braces in for 4 years and my teeth were way worse and literally saw a significant change within 2 months. I just don’t feel like these people know what they’re doing and if I would have known then what I know now I would have taken her to a private practice. This place also seems to have a high turnover rate, I’m always seeing new faces from the orthodontist to the assistants which makes me think this could be why it’s taking longer for her treatment."

"I have 2 children that have braces on. Smile straight was very professional during consultation and worked with our insurance. I didn’t have to do anything. They are helpful getting them in and out and hardly have to wait. They have worked us right in when we had a wire brake and needed it fixed during their lunch brake. I can’t say enough good things about our experience with smile straight in Southaven. Clean, professional and friendly. I love the tooth brush station cause most of the time we have appointments after lunch."