Memphis Collision of Cordova LLC

"My family have now used this company 3 times and they're always upfront, honest, fair and accommodating. I will go no where else but here. Great work takes time and it's worth the wait."

"6/19/23, Today, when I pick up my SUV, the control temperature dail was turned upside down, my clock wasn't set at the right time, which I had left it, my radio was turned on 98.5 ( hard rock) & the person left his half empty water bottle in my SUV. Now, I showed Andrew & he wet & got Michael to look at him. Both agreed, they could not turned the dail back in the right position, in which it was when I dropped off my SUV. Now, Andrew stated, he has to call Halford insurance company to ok for them to fix it. However, the temperature dail was not part of Halford insurance assessment. The damages was caused by one of the workers at Memphis Collision of Cordova. I ask Andrew, if they ever cause damage or anything wrong to a vehicle; do Memphis Collision of Cordova, own up their wrong doing& he say " yes, they do own up to damages cause my their employees However, Andrew insisted,he call Halford insurance company, in order to fix the temperature dail.I inform him & Michael ( General Manager/ owner's son, Theresa), that the damages was not cause by the accident & Halford insurance company is not responsible, but Memphis Collision of Cordova is responsible & should fix it. Therefore, my complaint went unresolved. My only reqret, I did not take pictures of my SUV on the inside."

"Excellent!! Excellent!! Excellent!! I had to get a part changed due to damage from a car wash...The Car wash did an Amazing job getting my damage fixed through Memphis Collision of Cordova. They were professional, knowledgeable, and Friendly. Thanks!! For helping me get my claim completed and finished to perfection!! And Faster than Expected!! Looks better than when I first got the car. Be Safe and Blessed Dr. Donna Gilbert"

"Memphis Collision had a clean office with respectable, down to earth owners and workers that overall provided me with a great experience. I had to choose an office through my insurance company after I was involved in a rough wreck, and I'm so glad I went here! Though it took nearly a month from vehicle drop off to vehicle pickup, the latter half of which involved out of pocket expenses for the rental on my part, this had zero to do with the repair shop and everything to do with post-COVID part delays. I might not have written a review except when I picked up my car? It was SPOTLESS. They'd gone above and beyond to clean up what was (admittedly) quite a dirty interior, and that level of attention to detail and customer service will keep me coming back (though hopefully not too soon... no more wrecks for me)! Thank you so much!!"

"I was first impressed with my service until I noticed things were not done properly. I called Michael in regards to my concerns. I paid about $20k through my State Farm insurance so you would think everything would be done properly. I’m so upset right now. Please don’t leave things in your car they could come up missing. All fluids were supposed to be replaced. As I’m driving to Little Rock a few days ago my brake light comes on, so I took it by the Nissan dealership there and the tech said there was little brake fluid in the car. My car only has about 23k miles on it. So the Nissan dealership in Little Rock had to add brake fluids and wiper fluids. They were nice and didn’t charge me I told them I was visiting from out of town and wanted to get my car taken care of because I was afraid to drive it home with the brake light being on. A co worker (a male) noticed yesterday my front driver tire was old. He said why is that tire different from your other tires I had no clue. He said looks like that tire has over 70k miles on it and again my car has a little over 20k. So with that concern I called Memphis Collision and informed them wherever they had taken my car had put a wrong tire on my car. Michael could care less. If you ever take your car there please don’t leave until you have inspected every 100 things that they say was repaired because it just may not be. I don’t understand why is there an older tire on my car when I’ve never had a flat. And why is that tire a different brand than all my original tires so I’m crazy huh. No someone made a mistake! You may want to listen to your customer I know what tires I had on my car! Again please do not leave their parking lot until you yourself inspect your vehicle thoroughly. Also take someone with you to help you inspect your car because you may not be a person to notice things like me and when I put my trust in you to trust things would be like brand new please don’t trust that judgement like I did. Yes they were all nice when I would call getting weekly updates even though the car was there weeks longer than I had initially had been told. I was even ok with that because I do have another car and I wanted to ensure all the work was done properly. My car is a 2018 Nissan Platinum Murano. I don’t drive it everyday and I also work from home so the mileage in the car is very low ."