Caliber Collision

"Ive used Caliber once prior to the most previous experience in July 2023. I took my car into Caliber in a July 2023 for repair. About 1 week later (a few days earlier than I expected), they called for me to pick my car up. Right after, I picked up a rental and left town. This was a Friday. On Tuesday when I returned, I noticed the plate around my front passenger side light was missing. I immediately called Caliber and was told to bring it in. The first guy that looked at it called a manager out to look at it. The manager, Jesse, apologized and said they would order the 2 parts needed for the repair. A month later, I called to see if the part arrived. I was told that it hadn’t been ordered, but that it would be ordered that day. A few days later, the manager Jesse called to tell me the part arrived. I was thinking both parts. When I got there he put 1 part on and said that the other part had still not arrived. I kid you not—I called every other week from August-December to see if the 2nd part arrived. Each time I called, I asked to speak to Jesse and he gave me the same excuse. It’s February 2024 and NO ONE has called to say dog, cat, bird about whether the part was actually ordered or if they just wrote it off altogether. While they did repair the claim filed by insurance, the damage that was done on their premises was swept under the rug."

"Shonda at the desk was amazing and very informative. And walked us through the entire process when we did our walk through at drop off. And kept us updated every other day! She’s had a beautiful personality. And customer service was 10/10. And the team working on the car did a great job with the repairs and the car was and detail before pick up was great!"

"It's always a bummer when someone hits your car, but when it needs to be fixed, I cannot recommend Caliber Collision Horn Lake enough. Gary, Zach, Shonda, and crew are all phenomenal. I was kept informed throughout the entire process, all questions were answered, and I had no doubts that I would not be satisfied upon picking up my car. All I had to do was drop it off, and they took care of absolutely everything else. I believe the before and after photos speak for themselves. My car looks like it never got hit - actually, with the excellent paint matching, the plastic front fascia matches the factory body paint even more so than it did from the factory. In the unfortunate event I get into another accident, I will absolutely be using Caliber Collision Horn Lake. If you find yourself in the same situation, I believe you should as well."

"Caliber Collision did a great job on my car. They continually texted me with the progress of my repairs."

"They took care of my truck the whole way through getting repaired and kept me up to date. Even when insurance was being complicated on paying for my taillight, Zach managed to find one and replace it for me anyways without hesitation. Great service with an even greater staff!"