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American Family Dentistry Collierville
2130 West Poplar Avenue, Collierville, Tennessee, United States
About the American Family Dentistry Collierville
American Family Dentistry Collierville is a leading dental practice located in Collierville, Tennessee. Our team of experienced dentists and friendly staff are dedicated to providing top-quality dental care for patients of all ages. From routine cleanings and fillings to more complex procedures such as implants and orthodontics, we offer a comprehensive range of services to meet all of your oral health needs. Conveniently located on West Poplar Avenue, our modern facility is equipped with the latest technology to ensure comfortable and effective treatments. We strive to create a welcoming and relaxing environment for our patients, making each visit a positive and stress-free experience. Trust American Family Dentistry Collierville for all your dental needs and achieve a healthy, beautiful smile that lasts a lifetime.
Photos of American Family Dentistry Collierville
2130 W Poplar Ave Ste 106, Collierville, TN 38017, United States
Opening hours of American Family Dentistry Collierville
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 12:00
Saturday:
Day off
Sunday:
Day off
Reviews of American Family Dentistry Collierville
"What a world of difference it can make when you find a practice that will meet you where you are at. I had avoided going back to the dentist because of several negative experiences with previous providers. I found this practice through an insurance search and when I scheduled an appointment online I had the opportunity to share some accommodations that I need related to a medical condition. Brooke called me before my appointment and walked through my concerns, and then relayed them to the rest of the team. Anne was my hygienist and she was so compassionate and helpful. She blocked off extra time for my appointment so we could walk through everything and I could ask questions, and to allow breaks when I needed them. Dr. Lee-Belisle was very kind as well, explaining thoroughly what her concerns were with regards to a couple of cracked back teeth, and explaining the course of treatment. I'm very grateful to all of the team members who demonstrated care and compassion around my medical condition so I can get back on track with dental care."
"Terrible office. First, I spent 6 years in the military with fairly poor dental care (exams but never cleanings). Upon leaving the military, this was the first dental office I went to that would take my insurance (Cigna). I went to this office only 3 times. The first time, I was diagnosed with a periodontal disease and received care for that. I would have to go back every 3 months for maintenance. Because of my insurance, I had to pay 100% out of pocket despite the office telling me it was covered. I received a letter with a 60 day overdue bill the first time, a bill in my email for the second, and an email to pay a balance after my third visit. The third time, their bill pay service refused to load after paying the balance and after 3 attempts the site loaded. Unfortunately I was charged all 3 times. After several calls and emails, I have not been refunded the money from the accidental charges. I refused to attend my 4th appointment to which I was laughed at for not being refunded twice the amount it would take for me to get a cleaning. They claimed they would tell the general manager would be notified of my issue, but never got a call back. Was told my money had already been refunded on the day the incident occurred when I called back. I spent an actual hour at the least on hold across every phone call I have made to get ahold of this office to pay only my first bill. I had never met with the dentist once. When I went to a new dentist, Periodontal disease wasn't even a thought to them, so I have no idea that the issue I was charged for even existed. I was charged 3 times for a service in Oct 2023, and have not gotten that money back 1/29/2024. Have filed for investigation from my back and will be escalating the issue if it isn't corrected. This practiced is crooked. This is a long review, but I strongly dissuade anyone from going to this practice."
"The professionalism of the dentist Dr. B leaves a lot to be desired, but everyone else on staff have been exceptional! I found that no on else talks to the patient like they don't exist or laughs at their expense - performed nice dentistry work though."
"Update: I re-called this office, and they told me that the amount they charged should be correct because my insurance doesn't cover. I called insurance and they told me that the dentist place was wrong and that I only have to pay the remaining responsibility. When insurance called this office, the office said they weren't able to check as they "didn't have access to the EOB." Prior to this, when I called them, they had me send an email with a photo of my EOB. This place will definitely try to scam you. AVOID."
"Worst experience ever!!!!! I have 2 insurances. Staff been lying as if they had info both companies. Apparently they could never find it then get mad at me when I ask why there’s a bill for todays appt. Therefore I have been paying for services that should have been filed under a separate claim but no one ever bother to say ma’am we need your member info to receive payment! I actually like Amber and really enjoyed the convenience of this location but there have been issues since day one with the staff regarding the insurance but the young lady did say that its my responsibility to have detail so will keep that in mind for future appts with another location"
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