Service King Collision Clarksville (Now Crash Champions)

"My experience with Service King after my accident left much to be desired. I brought my Jeep to their facility, hoping for a seamless repair process. Unfortunately, it turned into a frustrating ordeal. It took three return trips for them to resolve an issue with my A/C, which was caused by an upside-down part. To make matters worse, each time I used the A/C, it triggered problems with the fan meant to cool my engine, resulting in my car overheating. What was truly disappointing was the lack of accountability or any offer to make amends for the inconveniences caused by their mistake. Instead, I received my keys and was sent on my way without any acknowledgment of the issues I faced. A disappointing experience that could have been handled more professionally."

"Unfortunately, I had a bad experience this time around with this establishment. They communicated with me well throughout my process. However, when I went to pick up my vehicle, three service lights were on, and my steering wheel was moving to the left. It was so bad I just turned around and told them I can not accept my vehicle in that condition. The following Monday my vehicle was ready and I was told they did an alignment and put it on the machine to correct the service lights issue. I have had my vehicle serviced on Fort Campbell Blvd and they did an amazing job. It's why I came back. I just feel giving a customer their vehicle driving in that manner with 3 service lights on is unacceptable and pose a serious safety issue. I was not pleased with the work. The people were respectful and nice which is why I gave them two stars."

"Five stars for being screwed over! These people let my car get stolen last week. It would’ve been better if my car was left in a lot unattended, but you mean to tell me it was stolen from inside the garage? Definitely an inside job, I don’t believe in coincidences. How am I supposed to trust that my car will be fixed in the 3 week timeframe given, if you your employees aren’t even professional enough to prohibit theft. Oh & check this out, it happened during the day on a Saturday when this place is open. If this review gets deleted, I will continue to make other accounts & repost because what you all have done to me isn’t right, & people NEED to KNOW about this."

"Excellent service, they left my vehicle immaculate, I remember that I told them that they left it as if it had just been taken from the dealer and that's how it was. They kept me informed daily by text messages of the process in which my car was going. and they delivered it super fast. I would like you to paint my other vehicle. TOTALLY RECOMMENDED!"

"I had a car accident last saturday could not come sunday because they were closed and my job makes me work 6 days a week for 12 hours straight. Service Body called me Wednesday Afternoon at the last minute instead of Monday Morning to call and tell me that I need authorization to work on my car. It has been sitting in the parking lot for 4 days. Somebody can easily grab my belongings. They lied and told me they can fix my tire by taking to discount tire for free. I get a text from my adjuster saying they cannot do it and it would charge $163 for ONE TIRE. I will never come to this place again."