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Big O Tires
2440 Callahan Drive, Knoxville, Tennessee 37912
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About the Big O Tires
Big O Tires, located at 2440 Callahan Drive in Knoxville, Tennessee, is your go-to destination for all things tires and car repair. From flat tire repairs to wheel alignments, tire rotations to brake inspections, this full-service store has you covered. Their expert technicians can also test and replace car batteries, alternators, starters, and more. With services like oil changes, fluid replacements, and steering and suspension evaluations, Big O Tires is the place to go for all your routine car maintenance needs. Stop by for legendary service and get your vehicle back on the road in top shape.
Photos of Big O Tires
2440 Callahan Dr, Knoxville, TN 37912, United States
Opening hours of Big O Tires
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 17:00
Sunday:
10:00 - 16:00
Reviews of Big O Tires
"Called friday March the 1st to make an appointment to have my work van repaired . The appointment was scheduled for March the 5th at 8:00 am. I was there at 7:30 and checked my van in at 8 am. The person I talked to Friday was not there and I talked to a female. She pulled my record and all it showed was needing tires, which I said yes I needed tires, an oil change, transmission flush and the brakes looked at. She wrote everything down and I left the van and ride with another tech from my company. At 10:08am I got a phone call that I couldn’t respond to until 12:05. I called and the female I that had checked me in explained that the tires that I wanted were not load rated for my van and we agreed on a different tire. Now at this point, our staff had approved the work with the incorrect tires. The new total was less than the original quote so they resubmitted the quote and waited on approval. At 2:10 pm I got a call from the gentleman I made the appointment with Friday and he explained that he had canceled the new tires because I said I wanted a specific brand, to which I explained that I had already talked to the female and she told me the tires would not work. So now he had to reorder and pick them up, apparently he could not communicate with his team members. So I get dropped off at 5pm and I find that they ordered a axle seal and it was wrong so the had to order another seal. I’m in the waiting room and I see an employee take a motorcycle out of the back of his truck and take it into the shop. Then at 5:30pm the female comes and explains that they were not going to be able to repair my van today, so I told them to put everything back together and I would take it to another shop. I learned at the end of this whole ordeal that the oil didn’t get changed, the transmission didn’t get flushed and that the brakes they ordered were wrong. Also on the invoice was a part that read that they were not able to finish the seal. So for 10 hours all that was done was 4 tires and an attempt to fix the rear axle seal and brakes. I will never go back to this establishment EVER! The company I work for is a big company with a lot of vans, I plan on talking with our fleet service advisor and tell him that we need to use someone else, National Tire up the road is who we normally use but they stay very busy, it looks like I’ll just have to wait until they can get my van in for repairs because this place will never get my business ever again. On a side note, I asked that the TPMS light be reset, it was not, so now I have to have that done as well."
"I went there expecting to spend maybe a half hour to have 4 tires mounted and balanced. It took them over 2 hours and cost me 200 dollars. At 14 years old I couldve done 10 cars mount and balanced in that amount of time. Don't go if you have plans to be anywhere on time."
"I dropped my car off at 9 to get new tires put on and was told they would call when it was ready. 12:00 comes by so I call 3 times and get no answer so I had my wife drive me down there. The car was just sitting out in the parking lot “ready”. I was in a hurry to get back to work so I didn’t notice the damage. The next day I washed my car and that’s where I got pissed. It looked like Edward scissor hands is the one who worked on my car. I stopped cleaning off the residue from the old weights so they didn’t think it was a previous damage. I go by today and the manager wasn’t very happy about it and told me they would get it in and get that cleaned off while I decided if I wanted store credit for the scratches. After sitting there for an hour I got pissed even more and they refunded me back $200 and I left. Once I got off work and got home I took off each wheel to clean the residue with my wheel eraser (because I have one but a multi million dollar company doesn’t) and that’s where i was fuming seeing all the damage. I guess nothing has changed since the last review and they don’t care what the employees do. I will leave this review up until I hear back from corporate and see if anything is resolved."
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