Pilot Travel Center 1100 Martin Luther King Junior Drive, West Memphis, AR 72301

"You call yourselves Travel stops,but your not traveler friendly. Sending tired travelers and truckers back out onto the highway because your on some kind of power trip Is not the way a Truck Stop should be run, It's simply Bad business. A Truck Stop is supposed to be a Safe Haven for Tired and weary Travelers to gather amenities and rest to continue a safe journey! All I can say is keep running your customers off,that's a plan thats set up to fail. And fail it will! You have run me off permanently! I've been a loyal customer since this corporation went Nationwide,I will no longer darken the Doorway of any of your establishments!!! Due to this and the many other Managerial problems your Corporation suffers from. You are a victim of your own Demise,that's inevitable. I will not be mistreated or Disrespected by your so called team members ever again. This used to be the place to stop on the Highway, now it's just a place to go if you want to be overcharged and mistreated. You are a place in my past, but not in my future. And Honestly if you continue to operate in this manner, As a successful Business owner I assure you the future looks bleek! I've been watching your stores close one by one around the country. And I've noticed you opening new stores under new names. You can't lose a bad reputation by hiding behind a new name,as long as you continue to do Business in the same manner,you will get the same results. Without showing your customers dignity and respect there is no success! Have a Blessed day!!!"

"I booked a parking lot through an app that has all the information about my truck. I went to bed and in the night a woman woke me up and asked me to go and get a receipt I think it's wrong. I could hardly sleep. I'll never stop here again."

"The parking lot is wonderful, but gentlemen, please provide some space for vans. so that security would not come at night and drive you away from there. In Elpaso they have allocated places for vans and there are no problems. and I wish for the security guard that her husband would give her sleep as often as she lets other drivers sleep at night."

"150 parking, like 20 reserve and 11 showers. But this place needs better management. At 1600. The food called “ PJ Fresh” is not fresh at all. Had the wings. And taste like they been sitting under heat lamp forever. Wendy’s is brutal. The workers have no clue what’s going on. The place is filthy. Showers take forever to be clean. Didn’t even had a washcloth when I went in. Next time will try other nearby truck stops."

"There were showers empty but not cleaned, so I had to wait 1 hour for an employee to come clean the shower, 8 more people behind me waiting for a shower. They should hire a specific employee to clean the showers, a driver's time is very valuable with the ELD regulation"