Advance Auto Parts 231 East Broadway Boulevard, Jefferson City, TN 37760

"My husband and I spent all day at the lake yesterday. On our way home, our vehicle began to overheat. We stopped at the first auto parts place we came to. They were no help, but the vehicle had cooled down, so we headed to the next one. We pulled into advanced hot and tired after a long day popped the hood and began trying to figure out what was going on. A young man (Ballinger) who works there came out and helped us figure it out. We bought the part, and he helped us fix it and get back on the road, right there in the parking lot."

"Called and spoke with a young lady to see if they had a Motorcraft distributor cap and rotor in stock; was told no but she could have it at 11 am. I asked her 3 times if it would be there at 11 and she responded " yes ". I had to call her back because she didn't even ask me what engine was in the car before she ordered them. She mumbled something about the parts fitting different engines. Obviously a 4 cylinder cap won't fit a V8. I decided to take a chance she might get it right and drove 35 min to this location. When I arrived I was told the parts wouldn't be there until 1 pm. All the woman at the counter said was " it must have been a mistake " ; no apologies whatsoever. Seems as if the young lady that took my order doesn't really have a grasp on parts or delivery times. Although I am well aware that losing my business will not affect Advance auto parts but I won't be doing any future business with them. Called Oriellys auto parts and ordered the parts, was asked what engine was in the car and told they would have parts by 1:05 pm. They were delivered on time and were the correct parts."

"I was a customer advance Auto in Jefferson City I went there to buy Lucas oil treatment for my car there were three men working that day elder man into younger man when was standing asleep the other was helping me out to buy my keep in mind I'm on and he's got me on a wild-goose chase around the store finally I wanted up with a quart of oil they never offered to help me put it in my car they were very rude I have never been treated so badly in my life"

"I was impressed with the knowledge of the fellow working the counter when I went in to purchase routine maintenance items. The only thing disappointing was that the item I wanted that their website indicated was in stock actually was not in stocks. The guy working was able to recommend an alternative and was even able to explain the difference. I'll go back to this particular location because I have found that the Morristown location lacks in friendliness and knowledge."

"Extremely impressed by this location and lincoln the young man who helped us. He was very polite, honest and friendly. He was ready to help us as soon as we got there and had a battery installed and a code check done in less than 20 minutes. We are new residents of this area and have found so far that the local employees are absolutely the best. Thank you for a great welcoming to the area and thank you lincoln for your great attitude and work ethic."