Captain D's,

4320 Chapman Highway, Knoxville, TN 37920

"Went thru the drive thru…got home and some of our order was missing. Called the store and the girl insisted she knew exactly what we should be missing. Didn’t offer anything except for us to drive back to the store. Then the food we did get was horrible. The baked potato was brown and looked super old. The slaw was 100% soured. The crab looked like they ate the meat out and stuck it back in the fryer. Our food was over $40 and we threw the majority of what we did get away."

"I drove all the way from Sevierville to eat at Captain D's this evening ( 11-5-23) because it's the closest one to me. First let me say the worker up front was very friendly and she was very attentive to anything I needed. Once I got to the dining area and was waiting on my food it felt like it was hot enough to roast a turkey in there. This was a sunny, warm day and it was extremely hot and uncomfortable in the dining area. As a matter of fact some older folks sit down next to me and commented to the worker up front about how hot it was in there and she acknowledged and turned the heat down. This is where things really go downhill. I ordered the Seafood sampler and I got a baked potato for one of my sides which has an up charge of an extra .99. The potato was not white and fresh like a baked potato is supposed to be; it had a brown/yellowish discoloration and it taste like it had been made days beforehand and I am pretty sure it was ( see photo). My fish, chicken, hushpuppies, and okra were all good but the okra also had an up charge of .99 and the portion size was about the size of the palm of my hand. I don't mind paying extra for sides but at least give me a good portion and a fresh baked potato. I honestly can't believe the cook that served that potato to me could not see how discolored and nasty that potato was. I guess they don't care anymore. My meal was right at $20; for that price I should have just went to red lobster and paid a little more and got better food. I will not be returning to this Captain D's again."

"HORRIBLE HORRIBLE HORRIBLE FOOD!!!! This is by far the worst restaurant that I have ever been to. The lobster roll sandwich looked nothing like the picture on the drive through window. There are sandwich rolls for sandwiches, but the restaurant chose to use a bun that was smaller than a hotdog bun. You could count the leaves of lettuce on each sandwich and there were so wilted, I removed them for fear of bacteria #chapmanhwy"

"We stop here every now and again and everytime we do the food is always been good. And the service has always been a good experience from either walking into the place or going thru the drive thru. Never had to wait long to receive our orders..."