Lowe's Home Improvement 638 East Broadway Boulevard, Jefferson City, TN 37760

"Great place to build and restore your home, anything from Wood to Plants and In-between! Thank you, store is well stocked."

"This is probably the best home improvement store I have been to. Usually when you go to these places the employees are hard to find. But at this Lowes, the employees seem to actively seek out customers to help. The store is clean and in good order. Also, they have veteran parking spots, which I find is a nice touch. If there was another Lowes closer than this one, I would probably go out of my way to visit this one."

"We bought a new fridge on sale online along with a new stove, and dishwasher. The delivery guys showed up on Monday to install the fridge. They didn’t hook up the water line to the fridge. My husband noticed it after they had left. I called Tuesday to have someone come back out and hook it up the right way. I spoke with Wanda on the phone. She told me she would make a case and to wait 24 hours for a call to let us know when they could come and take a look. I waited the 24 hours and never received a call. I called Wednesday the lady I spoke with told me they could return the fridge. When I asked for an exchange she told me they couldn’t do exchanges. I told her to go ahead with the return. She then told me that they couldn’t do the return until after the new year. When I told her that wasn’t going to work considering I haven’t had working fridge since Monday. She made the case a priority. On Thursday my husband received a call where they told him that he couldn’t return the broken fridge until after the new year and they couldn’t do exchanges either that my husband would have to buy a new fridge. My husband purchased a new fridge. I then called the store to explain my frustration I spoke with the store manager Chad. After explaining what happened he told me that they don’t do exchanges on online orders. When I asked if he could give me a discount on the new fridge that we bought at full price he refused to do that until they came and picked up the broken fridge. Even after explaining that it was Lowe’s who installed the fridge incorrectly he still refused to give a discount or to try to get an earlier pick up for the broken fridge. It is now Thursday and I am still without a working fridge and Lowe’s is refusing to fix their mistake. Take your money somewhere else because Lowe’s will not stand behind their appliances."

"My wife and I visit this store quite often. We’ve never had a negative experience there, but the last one was much better than expected ! The manager of the outdoor department (I think his name is CJ), went above and beyond to help my wife find some amazing deals in the plant clearance department. These flowers looked amazing, not like something you’d expect to see on clearance. Having children and being on a budget during these times makes it mandatory that we shop wisely. CJ made that job so much easier!"

"Very unhappy with this store and the manager on duty sorry I didn’t get his name I was to mad!. September 3rd 2023 2pm I went to purchase a thermostat my air had quit because of the one I had quit. Looked at the price online 19.98 went to pay 29.98 manager was a smart A$$ about it said the price was 29.98 did I want it or not. Short answer No I will take all my need to Home Depot. Went 500 yards to Walmart ant got the Same thermostat. AFTER YOUR RESPONSE I CALLED AND THE PERSON I SPOKE TO HAD NO IDEA HOW TO HELP ME PROBLEM NOTSOLVED!!"