McDonald's,

322 Merchant Drive, Knoxville, TN 37912

"I went to the location at Merchants drive and entered the drive through line at 10:30 pm during this time the store was decently busy. I waited in the line until arriving at the speaker around 10:45 as the car infront of me decided to leave. I then waited an additional 3 minutes with 0 response at the speaker letting me know what was happening. I also asked if anyone was there multiple times. I understand they were busy but simply wanted acknowledgement that I was waiting as other business will let you sit there without warning. I then mentioned another 5 minutes later that if I didn’t get a reply I would be pulling up to the next window to try and order. After waiting for a bit I pulled up to find employees walking around without any other cars to take care of infront of me. I stopped at the second window and waited for several minutes before the employee finally opened the window around 11:00. I told her the situation saying I waited and tried to get someone’s attention but did not get a reply and would like to order at the window. She let me know I could do that but I would have to wait. My was that this was fine, but I would be waiting at the window. She then took my order and I paid as normal. Once finished paying I was asked to pull forward; I told her that I wasn’t going to do that because I had already waited over 30 minutes and that I’m not being pushed to the back because they couldn’t acknowledge I was at the speaker. She then proceeded to argue with me continually telling me she had other customers behind her. I total her I understand but they were customers that were after me in line and this wouldn’t been an issue if I could have been told someone would be with me as soon as they could. To put it frankly her continued arguing with me wasn’t going to get me to move and I did tell her that it wasn’t happening. She proceeded to raise her voice and tell me fine but your still going to have to wait while slamming the window. I was fully prepared to wait but any rational person would understand why I was not moving due to not providing minimal customer service skills. I did not see the woman again until she returned with my food only telling me here you go and immediately slamming the window again. I understand she is frustrated but this behavior is completely unacceptable. If any of my employees did this to a guest and I found out about it serious repercussions would happen. This is absolutely no way that an employee should be trained to deal with customer situations acting out of emotions and completely disregarding why I made my decisions as well as arguing with me when I was rationally telling her why I wasn’t moving. I would seriously consider retraining the night shift staff due to issues like this. I will not be returning to this location due to the lack of respect a single employee shows to their customers."

"Very nice drive thru service. Waiting was a bit long, about 20 mins to get completely out of drive thru. But the worker was very nice and friendly. Even gave us a free fry for the wait."

"Worst McDonald's ever!! You have to be let into the bathroom because of all the homless around. You might overdose in the bathroom...... Straws are at the register where employees can watch them. No napkins available in the store at all for customers, you have to ask at counter for napkins!! Three tries to get my simple burger made properly. No sugar in my iced coffee. Absolutely unacceptable!!!! I strongly do not recommend going to this location at all!!!!"

"the lady that took our order and money was the most sweetest ladies ever. I've never had an employee treat me like she did. and it wasn't just me... she was that way with everyone. the mcrib is back and just as good as ever."

"Just bought a spicy chicken sandwich from this location that has to be hours old. It's so hard and dried out to the point I cannot eat it. I paid 9.00 for something that isn't edible. BS"