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Pioneer Heating & Air
4604 Mill Branch Lane, Knoxville, Tennessee 37938
About the Pioneer Heating & Air
Pioneer Heating & Air is a trusted institution located in Knoxville, Tennessee, specializing in heating and air services. As a general contractor and plumber, they offer a wide range of services to meet all of your HVAC needs. Whether you're looking for installation, maintenance, or repair, their team of experts is dedicated to providing top-notch service. Visit their store at 4604 Mill Branch Lane for all of your heating and air needs.
Photos of Pioneer Heating & Air
4604 Mill Branch Ln, Knoxville, TN 37938, United States
Opening hours of Pioneer Heating & Air
Monday:
07:30 - 16:30
Tuesday:
07:30 - 16:30
Wednesday:
07:30 - 16:30
Thursday:
07:30 - 16:30
Friday:
07:30 - 16:30
Saturday:
Closed
Sunday:
Closed
Reviews of Pioneer Heating & Air
"Be careful they. double billed me and then won't respond to my phone calls. Nice work. Change my rating from 1 stat to 5. Problem was solved very quickly. Would recommend this company to anyone who needs their services. They go above and beyond to provide excellent customer service."
"I have used them for years and have been pleased in the past, however, I will be looking for someone else now. Two times in a row, I have had an appointment scheduled months in advance for maintenance and no one shows up. After the last time, I thought I would give it another try because of my past experience with them but now I am moving on. I don't like leaving a bad review but I hope I can prevent this from happening to someone else. UPDATE: A manager called me after I posted this review to discuss the situation. He was extremely professional and took full responsibility for the incident. I had been on a maintenance plan where I paid monthly for the service visits that I was to receive every 6 months. He sent a check refunding the money since my last service call along with a letter apologizing again and stating that he had made changes to their processes to prevent this from happening again. I have decided to still move on but I thought it was only right to add this update to complete the story."
"Just had my AC unit completely replaced by Jayden and Devin. What a pair of professionals. There knowledge and expertise of the installation when they got done which was only a few hours was way more than my expectations. They were friendly and more than willing to answer any questions I had. Thanks guys for a great job. I have and always will be a Pioneer fan for life."
"Pioneer Heating and Cooling installed a Generac 24KW for our house. What an amazing experience with the entire team. From working with Austin on the quotes and the specifics, to Caleb and Tim installing the unit. The electrical connection was very professional and very clean. The work area, when done, was very clean. And the follow up by Austin to connect the unit to WiFi, the instructions on operating it , was detailed and easy to understand. And then the follow up by Caleb to insure our satisfaction, WOW, just WOW!!! What a great company and great people to work with. Thank you to the entire team!!! Randy & Betsy Adams."
"I recently had the pleasure of working with Pioneer Heating and Air for a heating system installation and repair, and I am beyond impressed with the outstanding service I received. From start to finish, the entire experience was seamless, thanks to the remarkable team at Pioneer. First and foremost, I want to express my heartfelt gratitude to Dennis for his exceptional communication and coordination skills. Scheduling and processing parts warranty can be a daunting task, but Dennis made the entire process effortless. His professionalism and attention to detail were truly commendable. Working with him was an absolute pleasure, and I appreciate his dedication to ensuring a smooth and stress-free experience. Equally deserving of praise is Sutton, the technician who performed the on-site installation and repair service. His competence and professionalism were evident from the moment he arrived. Sutton's positive attitude and impressive aptitude for his work were absolutely fantastic. I will also note, Sutton was the most friendly and courteous technician I have worked with in a long time. The on-site service he performed was nothing short of superb, and I am grateful for the care and expertise he demonstrated throughout the process. I wholeheartedly recommend Pioneer Heating and Air to anyone in need of heating and air services. The level of customer service, communication, and technical proficiency displayed by Dennis and Sutton exceeded my expectations. As a satisfied customer, I can confidently say that I will not hesitate to call on Pioneer Heating and Air for any future needs. Thank you for a job well done!"
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