Garrett Plumbing and Heating Co. Inc. 30 Miller Avenue, Jackson, TN 38305

"I called Garrett Plumbing to plumb in a double vanity in my house. I was told that the going rate was 125/hour. It took them from 8:20am -10:00am to finish my vanity and they also put on my shower head. I have to tighten the sink faucets because they are super loose, but no big deal. I was given the bill finally at 10:30am and noticed that I was charged 3.5 hours for labor. I called at 10:38am and then 5 more times until I was able to speak to someone at 4:30pm. They told me that it is the customer's responsibility to pay for however long it takes the driver to get to my house and back to Jackson. They apparently left at 7:12am, stopped to get parts, and then came to my house. Making at 20mile drive take over an hour (which I was charged for). When they finished at 10:00am, they sat in my driveway until 10:30am "creating my bill." This wasn't disclosed to me at all that I would be paying for each minute they milked in the process of putting in my vanity. They are scamming people out of money by not telling them and taking as long as they want to get to your house and charging YOU for it. I will not be using this company and I will discourage anyone else from using them as well."

"They have very good response time and are courteous. The issue with my AC was not fixed in the first two visits. Third visit Mr Kalton Willis came by and thoroughly and step viz figured out the root cause and fixed the problem. They only charged me for one visit. Good experience overall."

"The employees from Garrett’s arrived at the expected time. They quickly assessed the situation, explained to me what work was necessary, and also listened to my concerns. Both employees were friendly, efficient, and polite. The cost for the work and supplies was reasonable. I would definitely recommend Garrett’s to anyone."

"Just can’t say enough positive things for our experience with Garrett Plumbing and A/C service. I contacted on a Monday afternoon through online appointments and received a prompt return call from Mike who said they would do their best to try to get out tomorrow but they were pretty covered up so it may be Wednesday but sure enough I had a call Tuesday morning at 10:18 that they could head my way. Our Service gentleman Calvin Williams was nothing short of AMAZING! He was polite, courteous, friendly, thorough, explained everything, knowledgeable, and HONEST. I will call for him every time we need something done! If you are reading reviews to find the right people read no further. Thank you Again Garrett Plumbing and HVAC & especially Calvin!"

"We have been customers of this company for over 30 years and spent well over $7,000.00 for goods and services. Never have we been dissatisfied or had any problem. Their technicians are highly trained and professional. It is an honor to recommend Garrett Plumbing and Heating for 1st class service. Mr & Mrs Jesse Jones"