Dairy Queen Grill & Chill

"Husband and I were completely ignored. Stood at the register for 15 minutes and was not even acknowledged. They were dead and had no orders and ignored us."

"My family and I always love coming to Dairy Queen. Pono is the best and is always kind and helpful. He always makes sure we have a good experience."

"Really clean DQ. Great staff. Some dude was playing an acoustic guitar in there when I went in. Very TN vibes. Best DQ I've come across."

"I sat in line for 30 minutes after ordering only to be told when I had ordered 3 hotdogs that there were no hot dog buns. This was in June. Last week I walked in for a simple medium cone and waited for 20 minutes. My order from front did not get pushed through to the ice cream server...not the server/prep person 's fault. In the meantime, the crowd inside and out grew while others got their orders. I know the manager was trying to help but it was out of control with one cashier, one cook,and one person making ice cream orders and the manager at drive through. They either don't pay their people enough or it must be a crummy place to work but the public still wants Dairy Queen. Do better!"

"Waited in line to make an order. Only 1 car in front of me. Thought it would take longer to make the order online than placing it. Placed order, pulled up to window to hand them the phone for reward points. They said their scanner doesn't work. There is a pattern with this location. Bad attitudes, and poor workmanship. Ordered 3 Blizzards...received half melted and half made Blizzards. Royal ultimate chocolate brownie ended up be vanilla ice cream with a squirt if chocolate and some chocolate pieces. Not even mixed. I was there on Wednesday, July 5th at around 3pm. Expecting the same response they give everyone. "We are sorry for your poor experience, blah, blah, blah." FIX IT!!! We have all taken time out of our life and schedule to tell you about the repeating issues. Words are cheap and a joke. I average over $50 each order normally. Severely disappointed in a brand I have known since I was a child. A company that has been around for over 80 years. It is simply sad and irritating at the same time. FIX IT! FIX IT!! FIX IT!!!"