Dunkin',

4829 North Broadway Street, Knoxville, TN 37918

"The only reason for 2 stars is that they have run out of chocolate munchkins for a month straight on Sundays. Management truly does not understand Supply and Demand business model. For me, it's very disappointing that a business doesn't pay attention to trends and the needs of the customer. And what's even worst, I called three other Dunkins, and they wouldn't answer the phone! Businesses have lost touch with REAL CUSTOMER SERVICE!!"

"There was mold in the lemon loaf we got at the drive through. When we went into the store to show the employee working they apologized profusely and gave us a new loaf. I understand it wasn't her fault but it was still very gross."

"The only complaint I have is the food they offer. It slows the lines down so much. In my opinion, they should stick to coffee and donuts. They are always nice and work as fast as they can, and I know it's not their fault. I will be back tomorrow at 6am."

"This is one of those reviews you don't want to leave, but honesty is key. We ordered food ahead at 9:03. Got here at 9:10. We expected a wait, but not a 37 minute wait. The coffee was served up super fast, but the food we ordered took forever. The speed of service today was on par with wait times at the DMV. Two of the workers were inside crying so I guess either they are super stressed or having a very off day. We will back and hopefully it's better. If so, I'll update my review."

"Really really nice store! The people were friendly and professional, the coffee was super fresh and super hot! Customers are a little squirrely, one told the lady behind the counter that a gangster walked in the door and she was scerrrd, lol, whatever that means! The lady behind the counter asked her where, and she pointed right in front of me. That was an eye rolling experience. But, you can't control the customers that come into a public eatery. And everyone there was super super nice!"