Penn Station East Coast Subs

"This has become mine and my best friends new lunch spot!!!! As a vegetarian, they have THE BEST veggie sub I’ve ever had. I get the east coast style with all the veggies except green peppers. Zac is AWESOME. Great service, friendly, and the food is so fresh. I always look forward to my weekly sub from here."

"Came here for a sandwich a couple months ago. I specifically told them no sauce because I am allergic to mustard. When I got home and took a couple bites mustard was on it! Came back the next day with the sandwich hoping to have it remade… and you know what the manager told me? He cannot remake the sandwich but will send me a free coupon for a sandwich in the mail and also gave me a cookie. Do you think I received the coupon? Hell NO. This business sucks, all he had to do was remake my sandwich and I also informed him I was allergic and had an allergic reaction, do you think he cared? This place needs to treat their customers better. Honestly, I don’t see this place staying open if they don’t create better hospitality and value towards their customers. Good LUCK, had a allergic and lost $20."

"Let's see. 1. Their Philly Steak is NOT a Philly. There's no cheese sauce and they put pizza sauce on it. 2. My sandwich was missing its toppings. 3. The cashier was so busy carrying on a conversation with someone on his personal phone that he didn't ring my order in correctly. 4. Everything is ordered a la carte, so what could've been a combo meal ended up costing $20 (sandwich, fries, drink)."

"Definitely miss the one in Hendersonville TN, I think they closed the wrong one. This location in Madison TN is dirty, the service was horrible and took forever to make our subs even though it was not busy. We took it to go because it was so dirty inside, all tables hadn't been cleaned in a while. When we got home to eat the subs barely had anything in them, it was all bread. Very disappointing because I really like Penn Station a lot. Would not recommend this location until there's confirmation of changes around there. Maybe they should've at least transferred the people from Hendersonville to that location."

"I went to Penn station located at 142 Gallatin Pike S, Madison, TN 37115. I walked in the store ,head to the bathroom and there was immediate rudeness from the manager Karina. She rudely stated that the bathroom was customer only ,I said to her I'm ordering just washing my hands 1st. I came back out ,ordered. The young woman taking my order ,her shirt was completely unkempt and covered in what appeared to be animal hair. I decided to ignore it until she started handling my food. I did not know her name, I decided to ask her ,her name and let her know it's not sanitary to come to work unkempt and handle people's food. A animal hair could have ended up in my food. Something I paid for and had to consume. But instead she refused to let me know her name (just to properly address her) stating that their policies allow them to refuse to identify themselves. I Just went and requested a refund, the manager Karina asked why. I stated that the customer service was horrible and her worker was unkempt/unsanitary. I took a picture of the front of the establishment and the manager came up to MY CAR AND HARASSED ME!! THREATENING ME WITH THE POLICE, TRYING TO INTIMIDATE ME...CALLING MY RELIGIOUS HEADWRAP A "RAG" Do not eat here!! They are rude,hostile,they discriminate against peoples religious attire."