Papa Johns Pizza 4134 North Mount Juliet Road, Mt. Juliet, TN 37122

"Don't know what happened, our first time ordering from this particular papa John's, 1. The pizzas showed up to the house looking like the pictures below, as I called in the order. they couldn't tell me what happened with said pizzas, I went to go pick up pizzas which were remade. And as I picked up the pizzas they looked correct but I am blind in one eye, as when I arrived home Mt wife told me the order was made wrong. To which we were told on the phone they won't refund us. I will never do business with papa John's again"

"Had an issue with the app. Brian called me immediately, explaines what happened took care of my order. He was friendly and extremely professional. Based on his service alone I highly recommend this location."

"Tried calling was on hold for 20 minutes been trying to get a hold of someone about this "well done" pizza. No answer on the manager line. No answer on order line. I ordered well done and got a half cooked pizza"

"We typically have very good service when we order Papa Johns pizza, garlic Parmesan breadsticks as well as the cinnamon pull apart dessert... unfortunately we can’t delivery, so we have to pick it up and bring it home. This particular incident they were very busy and had lots of pizzas tacked upon each other. I checked this when I got to my car .... I was not happy at all to say the least. All other occasions have been very good."

"The customer service in this place was amazing. I walked in and everyone was super spunky, and in a good mood. Nice change from most places these days. The pizza is easily the best of any fast food place and this pizza tonight was made perfect and tasted perfect. If you are going to go to chain pizza, pick this place."