Advance Auto Parts

"The staff was helpful and was able to resolve my issue. I would recommend."

"I purchased a battery and asked for help installing it. The associate had a very “can do” attitude. It was difficult to get to the old battery because of its placement, but the associates seemed to do a great job helping each other out to make it happen. I would definitely go back."

"The nicest young man named Lantz helped me today at the Nolensville AAP. Had to install a new battery and he took care of everything. Very friendly and provided service with a smile."

"Went in today April 1 2023. Tried to purchase a headlight bulb asked for cheapest and he said it would be $99.99 rudely. I asked if this was the cheapest, he said yes. So I left and looked on Amazon and other auto parts it was for $25. What a rip off. Even a bigger complaint was the shaved head over weight man was extremely rude. I called from phone later on same day to double check price, still very rude. No way should a customer be so poorly treated. No greeting, no thank you for coming. I was definitely a huge bother to him. I was the only customer in the store. What any, poor customer service staff"

"Store manager has a poor attitude toward customers.I purchased a replacement brake light/turn signal for a trailer. Immediately after opening the package I realized the one I had purchased was for the right side of my trailer instead of the left side I needed. The manager was immediately irritated and refused to allow me to exchange the item because the package had been opened. The package was not destroyed and could have easily been taped or staples back together. Honestly, I couldn’t believe the attitude he had. He would rather be rude and tell you why he can’t do something than to help find a solution to the problem. He finally agreed to return the item if I had my receipt. I did not have the receipt, so he simply refused. I walked outside and called their national customer service number. The lady there helped find a copy of my receipt in their system. I went back in the store, and the manager processed the return. The cost of the replacement light was $12. If it was my business, I’d rather solve the customer’s problem or hand them $12 back, rather then giving them a terrible experience with my store."