OFFLINE Store 1800 Galleria Boulevard, Franklin, TN 37067

"Absolutely the worst customer service I’ve ever experienced. My mom and I walked in and noticed three workers leaning over the table in the back. We were not greeted when we walked in nor did they even look up. We walked around the entire store and finally when we stood at the desk waiting to be addressed one worker said “Hi”. When I said thank you for finally saying something to me they had a disgusted look on their face as if I was an inconvenience to them. Not only does this put a damper on my day but it also makes me not want to purchase anything in the store."

"They have trained their employees to be so welcoming, friendly, and informative! Great customer service and such good vibes! Makes Shopping so joyful here"

"Great selection of stuff. I like their leggings and sports bra. Friendly staff."

"I usually visit this store every time I travel to Franklin to visit family and last month I entered a drawing when checking out. A week later I got a call from the manager informing me I won the drawing and I won a private shopping experience with my friends and I would receive a discount as good as an employee discount. We scheduled a date I could go with my family the next time I traveled to visit. When we got there this morning I was shocked to learn we DID NOT receive a special discount for winning the drawing. This was a bait and switch and I was very disappointed. My family and I got up early to go and receive NO discount beside the normal discounts they were having. So, I’m not even sure what I was supposed to “WIN” from this drawing. I’m sure I’m not the only name they drew and I want to be sure others know what they are getting into."

"It was an amazing experience. Previously, I had went into Lululemon because I was wondering what the hype truly was about. I got a pair of leggings and a tank and it was 171$!?! Rediculous. So, I went into offline by Aerie in our mall because they just added this store (it’s new). I was treated like a queen and the ladies were super helpful. Also, their leggings are way better quality for cheap. Everything in that store was ON SALE. 100/10 recommend :)"