Charlotte Russe
1800 Galleria Boulevard, Franklin, Tennessee 37067
About the Business
Charlotte Russe is a trendy and fashionable clothing and shoe store located at 1800 Galleria Boulevard in Franklin, Tennessee. With a wide selection of stylish clothing, shoes, and accessories, Charlotte Russe is the perfect destination for fashion-forward individuals looking to update their wardrobe. Whether you're searching for the latest trends or timeless classics, this store has something for everyone. Visit Charlotte Russe at Galleria Boulevard and elevate your style game today.
Photos
Contacts
1800 Galleria Blvd #2080, Franklin, TN 37067, United States
Opening hours
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
12:00 - 18:00
Reviews
"I've never had a great experience here, but recently was the worst. When checking out I was overcharged 10$ and when I tried to return an item I didn't want, I never received the 21$ I was owed. When I expressed this to an employee 2 weeks later she said I had to go through a long process of proving it to corporate, despite the manager previously that did the return saying I only needed the receipt. Very upset"
"Today while out shopping I stopped by this Charlotte Ruse and was appalled at what I saw. As I was shopping I saw a group of employees snickering and pointing at another (employee I assume, she was folding clothes and stocking) and it broke my heart. I could even hear name calling that I don’t care to repeat. I lost my sister due to suicide because she was bullied so harshly in high school. I definitely do not want to shop or go near a facility that condones this blatant bullying and mistreatment."
"I visited this establishment on 1/26/2023 around 7:15 PM. I was looking for a Sailor Moon shirt for my daughter. I found a larger size and was going to let her grow into it. There were no employees in sight. I could have very easily stolen it, but obviously didn’t. We waited what felt like 5 minutes, but it could have very well been 2 minutes. My friend inquired with the store associate, she said her name was Elizabeth, if they had any other sizes (asking for me, for my daughter) and the associate said, “you may be able to find plus size clothing on the website”. First off, we were not asking for ourselves, and if we were, you don’t know our size. This was probably one of the most offensive things I’ve ever hear said to someone directly in front of me. As I waited for Elizabeth to take the security tag off, I couldn’t purchase something at an establishment knowing they treated customers this way. I told Elizabeth I changed my mind, and I left the store without buying anything. This interaction can be verified by checking your security cameras."
"Daughter wanted to do a simple return. Was told by the cashier that she could not do it and the manager was on break and to come back in 30 minutes. My daughter refused and asked for the manager. The manager came and told her that she was not to so as she was not clocked in. My daughter told her to clock in because was not going to wait 30 min. She did and assisted my daughter. She wasn't happy about it. The cashier was not loud and neither was my daughter. No other customers knew what was going on. It is a teachable moment for xusto.wr service that could have been handled different."
"I never come to this store. But i need jeans and i see this store and it’s got some cute options. I’m told at checkout by a girl that i can bring them back within 14 days for returns. I specially asked about this. I didn’t want any issues if these jeans didn’t work out due to no fitting rooms. I come back to return another ill fitting outfit to be told “they don’t take any returns.” Never spending money here again. No wonder these locations are closing. What kind of place doesn’t accept returns after 7 days? It’s honestly a racket. No you can’t try on clothes in their fitting rooms. You just have to hope it looks and feel great when you get home. They’re keeping your money either way."
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