Firestone Complete Auto Care

"Everyone was so friendly. I’m from out of town and got a flat tire. I have a company car and the company was giving Firestone a hard time about a specific tire brand needed they they didn’t have in stock, the workers advocated for me and got it taken care of so I was able to leave in the AM rather than getting stuck in Memphis waiting for a specific brand of tire! I really appreciate them"

"The absolute worst, most horrific experience of my life as far as car care goes or customer service. I have no idea how Addison ever become a manager, he lacks the people skills for working backstage let alone as the face of a company. The car was there for an oil leak and they claimed to have fix the problem but sent it home with no oil in the pan and engine seized. Zero effort went into fixing the problem so legal got involved. After finally getting the go ahead to have the car towed to the dealership, suddenly the car is missing. At first the local store said it was corporate who had it towed but when asked a second time they actually said they had no idea where the car is now. Could have been towed by corporate or the city (on a private lot? I think not) or stolen. Since the store still has the key I’m guessing it’s option 3."

"WARNING 2 of 2! On January 2, 2024, my car finally got towed to the Firestone on Madison. The Firestone in Southaven almost destroyed my vehicle and probably would have if I did not use the commonsense God gave me to stop driving the vehicle after I realized there was no oil in it after I paid for an almost $80 oil change. I got my car there and I was told they would do a full vehicle inspection on my car. They Lied! I was called and told my tires dry rotted on the side and they would give them to me for a discount price under my warranty. I asked when I get there can I see the tires for myself? Mike said yes. He Lied! He got my car confuse with someone else and then told me oh, all the tires are piled up out back. He should have set my tires to the side until I got there. He is not a man of his word. The tires they put on my car were really old new tires. Let me explain. I told the man, I guess Addison, that these were not new tires on my car, and he came out to look at them with me. And he argued with my up and down that they were new tires. He said that "they were dated for the 16th week of 2023 so they are brand new." Well, the 16 week in 2023 was April 23rd and that makes these old, brand-new tires that I am getting in January 2024. You're telling me I need new tires on my car and then selling me the oldest ones in the warehouse, making me think I am getting new tires when I am not, so you all can rid your warehouse of old tires is not cool. They are tricking all of these customers into buying new tires when we don't really need them. A young lady just told me they were trying to do that to her a month prior and her mom called them and said she don't need new tires. I wish I would have gone down there to investigate the tires on my car when he called and told me that lie because from my recollection those tires were fairly new. They are in the business of tricking, scamming, overcharging, ripping people off and destroying people's cars and lives. After driving my car for less than an hour after the repair of the oil pan from damage from the Southaven location and con into buying new tires that I didn't need, my car started putting really bad as if it was going to cut off. I was so scared because I had my son with me and I did not want to get stranded. I stopped in a parking lot and called Mike (the manager) and told him what was happening. His reply was "Oh yeah, after we got the car it was already sounding funny." I told him my car was not doing that before I brought it to you. Mind you, they said they would do a full vehicle inspection and if my car was making this noise, putting loud, why didn't you tell me when you called me about the tires and offer to fix/repair whatever the problem was? Liar! He told me about my car needing control arms, sway bars, stabilizers, another $1,038 worth of work, but you did not mention my car stalling, putting, not running right when you called me? That's because they did not do a full vehicle inspection. My car did sit for 3 months because they refused to fix the oil leak problem that THEY caused. I am so done with firestone. So many people I know talk so bad about Firestone dating all the way back in the 80s, 90s with issues they have had with Firestone. I always told people that I never had an issue with Firestone. I have been taking my Camrys to Firestone for over 18 years and never had these types of issues, distrust, tearing up my vehicles, lying to me, ripping me off, telling people they need work or items that they do not need, mainly almost destroying my vehicle. This is so sad. I will NEVER take my vehicle back to firestone. I'm scared to take it back to get the tires rotated on the warranty. PLEASE, DO NOT SUPPORT THIS COMPANY ANYMORE BECAUSE THEY DO NOT SUPPORT US AND TAKE CARE OF THEIR CUSTOMERS OR OUR VEHICLES!! Consider yourself warned."

"I dropped off a wheel with a flat tire and Tim entered my details in the computer, he said they would call me the next day with an update. I never get a phone call the next day, I call them at 4pm and someone else answered and said they had the wrong phone number on file. They told me the tire was severely damaged and a new tire was put in on the wheel. They said I could come in first thing next morning and I would be able to get the spare tire replaced by them. So I drove there at 7:15 this morning and I see Tim at the counter. He said the tire was ready but there was nobody who could replace the spare tire with the new one right now. When I asked for an ETA he said he couldn't give me a time. When I pressed him to give me a time because I can't be sitting there for 1-2 hours waiting and had to get to work he then said they were busy and it would take 3 hours. I took the wheel with the new tire on and left. Overall very dissatisfied with the way I was treated by their staff and would never go here again."