Taco Bell,

880 West Poplar Avenue, Collierville, TN 38017

"Probably one of the fastest and best experiences I've had lately with fast food. Thank you all for being fast, food was hot, good and provided with a good customer experience."

"Worst experience ever. Reason- Ordered- Rice Bean burrito + Nacho Fries + Fiesta Veg burrito. Nacho Fries- For large, quantity for less but taste was good, really liked it. Problem- First waited for 20 min in store with no update on order. A guy left frustrated waiting for his order in meanwhile. Then asked the staff how much time will it take, with no answer. Then asking multiple times they said that they have lot of orders so to comeback after 30min. Understanding the busy day, I came back after 30 min to collect the order. On reaching home when I opened the Fiesta Veg burrito to reheat it, I found that they have given me a Pepperoni(and rice)burrito not a Fiesta Veg. I called back in to complain and replace, without any apology I was rudely asked to come back through drive through which I did. After waiting for 10 min in drive through, on the window when I handed back the Pepperoni burrito to get my Fiesta Veg, they again without any remorse asked me what’s wrong with it. Then they handed me the Fiesta Veg burrito and I asked to confirm that it was Fiesta Veg and gave an initial look to check myself . But again on reaching home when I opened the burrito to heat, I found pieces of Pepperoni in it. Serving Pepperoni in Veg/Vegan food twice and rude behavior of the staff is the reason for the bad review."

"I know the location can be inconsistent but my experience last night was absolutely top notch. The employee that took my order was so kind from the moment they asked for my order to the window at pick. My order was exactly as ordered and was perfectly made. They skimped on nothing! I really appreciated the attitude of Adriene H and the hustle of the team."

"Everything on my order was from the vegetarian menu. I also checked in at the store and confirmed the same. However when I opened the bag at home we found beef tacos instead of soft potato tacos. Hmnn. Two of my guests were horrified and I had to apologize. Please get the order next time! I understand you have a lot of orders to churn through but these mistakes cost a lot of trust :-("

"They were out of Mexican Pizza's so a number 5 was ordered and a chicken quesadilla. Everything was fresh, bountiful and tasty. The workers spoke kindly and didn't rush my order. The parking lot was clean as well. I just want Taco Bell to improve how they wrap the food. Otherwise, everything was good."