Pizza Hut 875 West Poplar Avenue, Collierville, TN 38017

"Horrible. Ordered the Big dinner box on the 3rd for my son’s b day and never received our 2 liter. I need a refund & I called after and someone was to bring it but they never did. I need my money back for our drink we didn’t receive."

"This location is so trash it’s ridiculous. I’m still waiting on a refund from 12/27! I ordered a pizza and @8:52pm the order said it was on its way @8:56pm which I knew wasn’t true! Then I had gotten another email at 9 something saying my pizza is out for delivery smh. At 10 something my order was cancelled and I have yet to receive a refund. I have called corporate an email was sent out with no response. Tomorrow I will be calling corporate again and again and again until I get my darn money back! They are going to come across the wrong person and someone in that restaurant is going to get hurt!"

"Not a happy camper since I submitted my order at 11 AM that morning with a pick up time of 5:30pm. After waiting an additional 20 minutes, I did receive five pizzas, but the pasta was missing. When I asked about the pasta, he told me I would have to wait an additional 15 minutes or I could just call corporate and complain. But I also want to recognize that, although the wait time was not what I had anticipated, My primary disappointment was how unprofessional the manager of the store was. I understand that he was frustrated; hence, he mentioned that four people had quit that day. Perhaps, they quit because of his attitude, no people nor leadership skills, unprofessionalism, and disgrace. The first words out of his mouth was “your food is not ready and if you can’t wait call corporate”. I was not the only customer in the store that was complaining. Another gentleman had placed a large order for his child’s birthday party and had a similar experience. That man use profanity and unkind words . The manager told him he was going to give him a refund, He never offered me that option. Definitely could tell that the pigment in my skin was a key factor!!!"

"Food was fine. Deal on app showed $13.49 but subtotal was $18.49 without any explanation, and before someone from Pizza Hut tells me I added extras. I checked several times to make sure I bought the default package, no extra toppings, sauces, drinks, etc. This is a blatant bait and switch. Already promised my kid we were getting it, so I bought it, but I'll be looking elsewhere until these practices are remedied."

"Placed an order almost 2 weeks ago and received a phone call that they did not have what we wanted because it was regional. Fine, I understand that, but then we also couldn't get another part of our order because they didn't have it. With more than half of my order being unavailable, I requested the order be cancelled. The gentleman on the phone said ok, that he would cancel the order. The charge still went through on my credit card. I gave it a week, plenty of time for it to be voided or refunded, and yet the charge remains. I called on Monday and as of Thursday morning, have not gotten a returned phone call from this location. Hopefully when I go to their location someone will fix this. This is not the first time we have had issues with items not being available and as another person has stated, I have also had items missing from my order when it arrives. Their delivery time is lack luster as well. They tell you 45 minutes and it takes twice that!"