City Thrift,

2032 North Highland Avenue, Jackson, TN 38305

"Little disappointed in organization factor...lot of things to look through everywhere...did find a print I liked. But really have to take your time going through. I'll be back when I can go early in day instead of just before they close."

"I generally have enjoyed shopping here but I must warn people about the terrible exchange policy. Despite shoes being generally considered apparel as they cover a portion of the body, City Thrift does not consider them as such and therefore does not honor the exchange policy for clothing. There is basically no obvious posting of this except a poor sign by the "dressing room" we later discovered. The receipt says clothing can be exchanged within 14 days. We purchased an overpriced pair of shoes ($20 is a lot for thrift shoes!) but it was for a good cause and we thought we could exchange them if they didn't work. The store personnel were combative and ungracious and it has really soured me on the store as a whole."

"I have been a long time lover of City Thrift. I usually go at least once a week, sometimes more. People often complained about high prices, but I was always able to dig and find some affordable items. Here lately the prices have been absolutely ridiculous. Cheap brands priced at $15+ for used clothing. Items priced higher than they would have been new in the store. It’s honestly shocking to see the prices they come up with. I have included photos of some tags I saw this week to give an idea. I have spoken with other long time shoppers and we have all been very disappointed with the pricing structure lately. The point of a thrift store is to find used items for a good deal- not used items priced higher than they were brand new. I do want to say that the staff is always very nice and friendly, and I always have a nice shopping experience. But the prices are getting way out of hand."

"Customer service could be better. I think that is my only gripe. Some cashiers act as though they don’t want to check you out, talking on the phone instead of working, and rush you through the line. Store itself is usually decent and clean, associates clean up behind the guest. Prices vary- some new things with tags, contemporary brands are priced to the higher end. Look for deals."