McDonald's 15910 Highland Drive, McKenzie, TN 38201

"Fresh spicy chicken sandwich. Cooked fresh, polite lady took my order, they were busy but the drive through line was moving quickly."

"Everytime I get a frappe the blended ice is already melted. It makes no sense since those are made on the spot. I get an apple pie literally every morning on the way to work...this morning it was ice cold. The manager was very rude and said I'll make more but it'll be 13 mins. I said well I'm on my way to work so I'll just get something else cause I need breakfast. She offered me cookies....for breakfast....I then told her I'll just come back through and get a m griddle. She hung up on me. She was then at the window and shoved it in my hands.... seriously"

"Service is awful! Order the same thing and the price changes every single time. Cashiers ignore the customers and have zero personality! I met a man waiting 20 mins for coffee and an older couple still waiting for fresh hashbrowns! This place is horrible! Need a new management team and workers that can push buttons for correct orders!"

"I dont understand why they can't be honest when the coffee is old! I ask at the drive thru, if the coffee is fresh, they say yes. When I get it, it tastes burnt. I guess they now have fast aging coffee. 11/27/23 service has improved since covid pandemic. I like the interior changes that focus on app and kiosk orders, however, only one kiosk available on today's visit, and no ink for the receipt s. Lowering my rating as of today. McDonald's prioritizes delivery app orders over any in-house orders. They acknowledged by saying "sorry, it may be a while, we are filling doordash orders" this is after we placed our order."

"Seriously, what happened to McDonald's? And this one is the worst. Cold food when you get it. Ever notice they don't offer you a receipt. That's so you can't complain to corporate. They have the employees do the surveys so they look good. The inside is dirty, the bathrooms are dirty, and the kitchen looks dirty. The employees are rude. Whoever thought 2 quarter pounders and 2 large fries would be more expensive than going to a sit-down restaurant."