Panera Bread 620 Royal Parkway, Nashville, TN 37214

"I remember when Panera had Starbucks status! This IS NO LONGER THE CASE! I've been I cleaner restrooms in nightclubs after closing Poop all over the toilet and seat that looks like it's been there for months Dried urine on the urinal that's been there so long it's crystallized a lil"

"They were out of a lot of stuff, which happens. I get it. So we ordered other stuff and were excited to eat. We got home, and my buddy’s chicken melt just did not have chicken on it. How does that happen? He had to drive back and get them to fix it. The service was bad and they STILL somehow screwed it up. Wasn't even a complicated order. My order wasn’t terrible, but still was missing some stuff. Very disappointing to have paid nearly $20 for a meal and have that bad of an experience."

"I am home with the flu and ordered some Panera for pick up by a friend! I also ordered 12 chocolate chipper cookies since I’ll be alone with the flu for Christmas! I was quite sad when I opened my bag to find a single oatmeal raisin with berries cookie… I, of course, understand things happen but after calling this location 5 times I was not able to reach anyone, even during normal business hours. Future reference ask your friends to open the sealed bags before they leave :("

"I ordered a turkey avocado BLT and they did not give me avocado. Upon asking for avocado the then gave me a rotten one claiming it was not ripe yet when it is clearly black and rotting. They did not offer a refund or alternative option for my meal. Very disappointing for the staff to act like this is fine and normal to omit part of my meal then proceed to give me a rotten avocado."

"Food was ok. Service was good. Staff was nice and helpful with the order. High chair for baby was dirty so i had to wipe it clean. Carpet was so oily that the whole floor is black and sticky."