Dunkin'

"Ordered curbside order at 0717 today and sat at curbside for 20 minutes. Since the drive thru wasn’t busy, I leave curbside and go thru (which took less than 2 mins). I told them I’ve been waiting. All I was told pull around and the girl hand me my drink and that’s it. No one said “sorry” or even “have a good day” just “here’s your drink.” I didn’t say anything at that point because I know how the service industry is. But I was super disappointed because my drink was watered down because you could tell they made it but didn’t bring it out to me. I wasted almost $6 which I could’ve used on Starbucks for better coffee"

"Order two midnight coffees they were warm at best, weak, and tasted old. They kept asking me for nine dollars and could not understand that was not my order and I paid through the app."

"I'm a simple sipper. I only get 2 drinks. The Iced Latte either in Caramel Craze or the Toasted White chocolate. Always make sure to use the "Liquid Cane sugar" and not the regular granular sugar. It mixes much better in the cold coffee. Dunkin service is good the only knock ill gove it is that depending on who makes your drink it will not be the same as the time before. That makes it a little roll of the dice but even then it's usually still ok."

"Usually I get something in the morning before work and it’s not to long of a wait time, I think I’ve only encountered one or two employees that have actually been nice saying good morning or have a nice day. Everyone else doesn’t say anything or just has a upset expression, I know it’s early when most people come in but if your not going to have decent people working there please don’t stick them in the drive through, you never know what someone is going through and a smile and good morning could change someone’s day. I got an online order this morning and my food was burnt and the lady at the drive though said have a good day but she looked like she hated her job. It would be nice to go through the drive through and have decent service at least. I don’t remember the names of the two that were nice to me but shout out to those people for making me smile when I was there a while ago."

"Wanted to share— I grew up in Massachusetts, and have been a loyal Dunkin customer for decades. I recently moved to Nashville where your footprint is significantly smaller. However, I wanted to commend your entire store team at the store on 810 Highway 76, White House, TN. The manager is always so enthusiastic towards her customers, and her staff operates with such a pride of ownership. It’s inspiring to see how the Dunkin culture is so well represented in this store— despite being 1000 miles from HQ."