Firestone Complete Auto Care

"My truck's brakes were leaking badly on March 2nd when I stopped at this location in Clarksville. I live in Dickson County, and since this location was fairly busy and couldn't guarantee they would be able to get me in, I asked for some brake fluid just so I could make it to the Dickson Firestone and be closer to home. When Andrew filled my reservoir up, he noticed how bad the leak actually was, and how easy of a fix it was, he squeezed me in and got me taken care of at no cost to me since the issue was caused by another location's inattention. If you are in the Clarksville area on Riverside Drive, and in need of vehicle service, I highly recommend stopping at this Firestone for easy, fast, and friendly service."

"Came in because my car was threatening to stall at stops while in drive. Asked for a diagnostic and for them to look at the air intake hose, as I figured that was most likely as it was a chronic issue that wasn’t getting worse over the course of 40k miles. They proceeded to tell me it was running perfectly fine and had 0 issues. I knew it had no engine codes, as I had told them that. Almost stalled on the way home, feeling stupid. I checked under the hood again once I got back and watched some YouTube videos and, lo and behold, the transmission vent next to the air intake hose was missing and the clamp was broken on the hose. Got the part for 20$ on Amazon and fixed it myself, after losing 200$ on a diagnostic. They also left a nut and screw on my windshield which I discovered afterwards, meaning something is not fully bolted in my car. Still had them replace my shocks and struts since I knew that had to be done, which they charged me 1000$ for."

"Coming down 149 to make the left on the Riverside Drive hit a hole or something and knocked all the air out of my tire but when I tell you, Meghan and Joey saved the day they went above and beyond and got me back on the road within minutes so I highly recommend this place because they really went above and beyond and provided the best customer experience possible and I’m very hard to please so shout out to Meghan and Joey for doing what it takes to get a busy guy like myself back on the road in minutes"

"Harvey Firestone quote mounted in the office, “I believe fundamental honesty is the keystone of business.“ Might want to train the employees on that business directive. I was quoted $350 for a tire mounted and balanced. My wife went down to get it changed and sent me with the bill for $478 after it was done. They went ahead and ordered a run flat I never asked for, never let me know the change order because that’s all they could get, then added road hazard warranty for another $55 not even asking my wife if she wanted it or not. Very clear they’ll stretch your bill as far as they can or you’ll let them. I returned and got a $79 refund, that will be my last time in the office."

"I got a flat on Christmas Eve. I needed a full size 245/45/20r v rated tire. This is not an easy tire size to find in stock. They open at 7 am, are incredibly friendly and the service is fast! A big thank you to Andrew and Trevor , for making a bad situation a great experience!!!!! To top it off the park across the street is decorated for Christmas."