Baldwin's Appliance & Mattress

"Just a bizarre and overall frustrating experience. Paid for a washing machine and delivery last Saturday. Baldwin’s told us they would deliver it “no later" than the following Saturday, but that it could possibly be earlier and they would keep us updated. When we didn't hear anything from them about an earlier delivery, we blocked out our Saturday assuming they would arrive like they said they would. We couldn't go anywhere or make any plans and waited for our delivery until 1:00, when they called and told us they weren't delivering it today. Fine. I get it, things happen. But how, I wonder, will they rectify this? Well, they then asked when we would like to have it delivered, but rescinded the question to say that actually, they only do delivery runs to addresses clustered in the same area, because going out of their way to meet their own commitments is apparently out of the question. We have been without a working washer for some time at this point and weren't willing to wait around for them again until we were worth delivering to. We decided to just cancel the purchase and buy the same washer from Lowe's, who could have it delivered to us the next day (and could have had it to us a week ago had we just gone with them to begin with). Baldwin’s told us we'd have to come into the store to cancel the purchase (yet another inconvenience). When we got there, they were apologetic but in the same breath, blamed the situation on lazy coworkers (“nobody wants to work anymore") which was just delightful. We like to support local businesses, but this place will waste your time."

"Baldwins has helped me out twice now when Lowes or Home Depot have let me down. One time it was when I needed 4 refrigerators ASAP, and they made it happen quickly. They are one of the few places in town that actually has items in stock and not in some centralized warehouse that has a 50/50 shot of delivering on time. The team in the stores have been very helpful and kind. Plus, it always feels great to shop local, know who you're dealing with, and able to call them by their first name."

"Clean and very friendly staff good prices. Lots of inventory to choose from .pick up or delivery. Removal of old appliances/ mattresses"

"Initially service was great. However, 2 weeks later, we needed to return an item due to it not being recommended by the manufacturer but they refused to issue a return for something we cannot use. Update: we replaced the refrigerator hose and this was 100% the problem for the awful tasting water. We had to buy a pex version from another store to fix this. I would warn anyone to be careful purchasing the water connection hose from Baldwins because they will not return it if this happens, even though they recommended us to buy it."

"I recently purchased a refrigerator from this company. The buying and delivery process was fine, however, they sold us a waterline that had a rubber liner which was against manufacturer recommendations for the fridge (which should have been a plastic lined hose). It made the water taste terrible and metallic, not even drinkable. I called back and they refused to make it right. They told me that I could order a plastic line from them (pay for another one… are they serious?!) and couldn’t provide me with an estimated delivery date. If you order a refrigerator from this company, be very careful and make sure you get the correct waterline yourself. Don’t waste your time trusting them with this item. They are selling water lines that are not recommended by the manufacturers (This was a LG refrigerator). You will be disappointed."