CVS 3201 Bee Cave Road, Austin, TX 78746

"I had an appointment to get COVID and flu vaccines at 3:30 today. I Arrived about 20 minutes early after driving across Austin, about a 20 minute drive. When I arrived at this CVS I checked in at the pharmacy. The pharmacist told me that I would have to wait. After waiting about 10 minutes the pharmacist told me that this location is our of COVID vaccine and that everyone was called to cancel all appointments for the COVID vaccine. Know one called me. Don't get any vaccines at CVS, this pharmacy doesn't care about customers."

"Prescriptions failed to arrive in a timely manner. My prescription was delayed two days after it said it would be ready, and when I called on the second day, I was told it would be ready for pick up. Called again later to discover it was still in Dallas. Feel misled by the techs."

"If I could give zero stars then I would. A female pharmacy worker made me feel like she was doing me a favor to find a CVS that had ear infection medicine available today for my miserable 4 yr old. Very disappointing and unprofessional. I made sure that she found a location with it. There was lots of passive aggressiveness on her part. The front cashiers were very nice though."

"If I could give a 0 star I would do that. Staff was zero collaborative, knowledgeable and/or customer oriented. I went to the pharmacy and asked for one COVID test. They sent me to the front and I was charged for the box of two. Then I went back to the pharmacy since they said they would do the claim and for my surprise instead of asking for me to be reimbursed, they asked my insurance company to pay them directly. I explained that I already paid at the front and wanted to get reimbursed. They directed me back to the front to get the reimbursement. Then it was a long line . I waited my turn and when I asked for reimbursement, They looked at me like if I was crazy and told me to go back to the pharmacy. Anyway after a lot of talking and bad customer service, they said they could reverse the claim but they could not give me any proof. I don’t even know if they did it not and i won’t be able to get reimbursement since this box was going to be my maximum of 8 COVID test kids my insurance company pays ."

"My family and I have gone to this CVS pharmacy for 29 years now and I have never been more appalled by such poor treatment than I was yesterday. If I could give zero stars, I would. Whoever the pharmacist is has no idea how to treat people kindly and not only yelled out the name of the prescription (which is for ANXIETY— this obviously only made me feel humiliated and even more anxious) in front of about 15 people waiting to get their vaccine… which is a massive HIPAA Violation and I reported her immediately while I left the store. She continued to tell me she was refusing to fill the prescription and was blurting my personal information out in front of everyone. I finally broke down and began to cry. I asked if she or I could call my doctor, and she told me no. She told me it was “illegal” to refill my prescription even though it’s been well past the 30 day renewal period. I called my therapist and medication manager and they are reporting this woman as well. They told me that no one should ever be made to feel insecure for their mental disorders, especially from someone who supposedly went to school to learn about medicine. H‑E‑B filled my prescription same-day so that I could get on my flight and we will never be returning to this CVS pharmacy. Let her go before she gets your entire store shut down for literally lying to customers because she doesn’t want to work and making HIPAA Violations left and right. The woman who checked me out for the one prescription I was able to pick up (even though my text confirmation said they were both ready) apologized profusely for the pharmacist’s behavior because I was visibly crying; SHE was amazing and I can’t thank her enough for being the only bright light for me in that establishment."