CVS 3500 West Slaughter Lane, Austin, TX 78749

"Got the wrong prescription dosage, nearly killed my pet I got a prescription for for 1mL of insulin. It was my first time injecting my cat with this medicine and he became immobile soon after. Apparently, the prescription was supposed to be for .03 units (a mL includes 100 units). We then figured out that CVS had also dispensed the wrong size needle on top of not checking the prescription. Edit: Apparently also even human dosages are not given in mLs but units equal to the amount of carbs someone has eaten. So, this would be the amount of insulin given to an average size human body who also just ate 100 grams of carbs, which in itself is also a lot. Again, it was prescribed to a 15lb cat."

"I've never a pharmacist be so rude. There weren't even any issues with my prescription, he was just like that for regular pick up??? Choose another location"

"I would not recommend CVS to anyone I know. This pharmacy has been highly unprofessional and has failed to take responsibility for their mistakes. I've encountered numerous issues with this location, including a situation where they caused problems with my insurance, effectively locking me into using their services. When I expressed my dissatisfaction in a review, the pharmacist quickly called me at home to address it. Today, they made yet another mistake, and once again failed to take responsibility. The pharmacist, Alonso, was unable to resolve the error and instead argued with me, even suggesting that I might run short on my medication. He then passed the phone to the pharmacy manager, who couldn't make sense of the situation and attempted to blame me, falsely accusing me of picking up my medications at another location, which was impossible due to the situation they had created. I overheard conflicting stories from the entire staff, only to have the blame unfairly placed on me. The pharmacy manager instructed me to contact my insurance to inquire about the last filled prescription, something that should have been handled by them since they caused the mess in the first place. It's quite audacious for them to call me back about my experience. They need to address their issues and provide better training for their staff. I wouldn't visit this location even if my life depended on it, as the incompetence and lack of accountability here could potentially have serious consequences."

"The website says they take walk ins. But don't waste your time. There were two people seeing patients, no one in the wai ting area. There was plenty of time to work me in before a patient with an appointment showed, but I was told to take a seat and wait..I finally just gave up after waiting an hour to be seen."