Walgreens 3316 Highway 6, Sugar Land, TX 77478

"Truly the worst experience I’ve had at a pharmacy. This isn’t just a one time experience, this is every single time I come here. They are rude, unhelpful and constantly fail to fill prescriptions."

"I had an excellent experience today in the photo department. My photos needed to be cropped and in some cases the size changed. I was unsure how to do this. The employee, Jeremiah, stepped up to help me. He went above and beyond what I expected. If I had tried to do it alone, I’d still be working on it. He is knowledgeable and friendly. I want to thank him for his help and time. He is an exceptional employee and I want to publicly recognize him for all the help he gave me today."

"Made an appointment for a covid vaccine booster and flu shot. Walgreen's is a preferred pharmacy under my Blue Cross Medicare Advantage insurance. Never had a problem before and got my previous covid booster shots there. I go there this morning and the person working the front tells me that my insurance isn't accepted for Covid Booster shots. They couldn't give me a reason and just told me they don't accept it. I call another Walgreen's pharmacy and they tell me my insurance is accepted. I call my insurance and they tell me it is 100% covered. Made me waste my time making an appointment and driving up there only for the person to tell me the wrong information. It always a bad experience when you get an employee who doesn't know what they are doing."

"Don’t try to order Same Day Delivery from here because they don’t even know what that is apparently….even though Walgreens literally has commercials for it now AND it’s on the app and website. I placed an order for Same Day Delivery at 11:31 am expecting it for it to be delivered before 1 pm. I get an email at 12:01 p.m. saying my order was delayed. I wait until about 2 p.m. before I call the store just to get an update and see if there’s a time they think it’ll be delivered. It was downhill from there. The associate I spoke with was unhelpful, saying that the order would be delivered tomorrow, even though I placed the order before 8 p.m., which is the cutoff for actual same day delivery. She had to transfer me to a manager who at first didn’t even understand what I meant by Same Day Delivery. Then she said that Curbside was the only option for online orders. During the call she came off as rude and honestly dismissive. So I hung up and called the main line for online delivery questions. The representative there was actually helpful and kind. She explained the Store should know the process - they hire Door Dash to deliver the orders. The representative checked and said the order wasn’t delayed because of Door Dash, the order just hadn’t been picked yet. Meaning the associates just hadn’t completed the order at the store. I guess since the store didn’t even know how it worked, it makes sense they wouldn’t know what to do. Horrible experience except for speaking with the chat representative."

"Everyone is very nice to me here even though they are stressed because customers are really rude to them. They're doing their best. The pharmacy is really patient with customers and helpful. The main pharmacist, I regret that I don't know his name, is so king and knowledgeable. He's always there, I think he is the manager? But he's so great and always smiling. He makes my day better!"