Walgreens,

3400 Matlock Road, Arlington, TX 76015

"I go tonight to this Walgreens & I didn’t realize the hours changed. There’s a worker at the door literally in front of it & a customer had to point to the door that I was there. Worker had the door locked and when he unlocked it he rudely says “we close in 5 minutes” but he wasn’t letting me. I had to stare at him and say that’s 5 minutes to get what I need then he proceeded to lock the door behind me and did the same thing to everyone who tried to come in. I understand workers want to go home but it’s still a business and locking doors before closing time to force people to leave is not good business. I missed the memo about new closing times I’m sure others did too. A little bit of customer service goes along way."

"I normally get my prescription on Matlock and Green Oak but unfortunately they don’t have the Covid medicine for a few days so they find me another Walgreen that have it in stock (Matlock & Mayfield). I called the pharmacist to confirm but a guy is being very rude over the phone . I ask if I can pick up tonight or not and he said “will try” so I said Sir what’s that mean ? He said ‘Will try . I asked him please confirm since it take me 15 minutes to get there. Then he responded in two word again “ will try “ OMG!!! Are you serious with me . #rude #unprofessional"

"Completely rude in the pharmacy. Unwilling to listen to customer. They keep running script against wrong insurance number. And say it's not covered then a few days later will find out after I spend multiple hrs on phone with them and insurance company that they are in wrong then will fill it. Moving all scripts to another location. If we weren't required to use walgreens by our insurance we wouldn't use them at all. Wife fill antibiotics that cost more from this pharmacy than their published non insured price found out they ran it against wrong number and seen they weren't covered so charged more for them."

"I understand there are a few homeless people that be in this area and understand that the this is a 24 hour store but it is ridiculous that the restrooms are closed at night because the people that work in this location are to lazy to clean up and do your job. I have issues with colon and sometimes have an emergency to used the restroom because I have ulcerative colitis it’s not right that somebody with my condition should haft to be dealing with foolishness like restroom being closed at a 24 hour store"

"I have been a customer of Walgreens for over 20 years but I will no longer be. I was humiliated by one of the cashier working at this store because the cashier could not scan the product I was buying at the register and told me he could not sell it to me and told me to leave the store twice. I told him I wanted to talk to the store manager and then he said the F word and told me and my husband to leave for the third time. My husband was very upset by his behavior and when the manager finally showed up, she did not even try to listen to us and told us to leave. This the worst, unprofessional customer service we had ever experienced. My husband and I had contacted the headquarters to file a complaint."