CVS

"I visited CVS to make a deposit. A helpful kid employee, who seemed new, attempted to assist but had to consult his manager for guidance. The manager approached us with an unfriendly demeanor and proceeded to count our money. Subsequently, he abruptly informed us that deposits couldn't be made at that time, despite having already counted the money. Throughout the interaction, the manager was consistently unfriendly and the overall experience was negative. My mother also had a similar experience during self-checkout last week, where the manager responded rudely to her request for assistance. Considering these experiences, I believe CVS should consider dismissing the manager in question. Unfortunately, I did not get his name, but he was an old Caucasian man with a mustache, who worked the night shift."

"To this day, I believed that any medication that had expired five months ago was required to be taken off shelves by law. But I had a strange experience the other day. Tuesday, My husband had to go to the minute clinic at this location. He got his prescribed medication, which is an antiviral drug for Covid-19 Lagevrio (also known as molnupiravir), from the pharmacy and started taking the tablets. Yesterday evening, I glanced at the bottle and was shocked to see that it had an expiration date of August 11th, 2023. I took that bottle and went to the pharmacy. I requested that pharmacist Chris replace it with a bottle with a future expiration date. Instead of being concerned about the expired medication sold by them, he kept insisting that my husband should continue taking it and that Merck Pharmaceutical has given them instructions to sell it and let people know that it is good for another year. I told Chris that I am not comfortable with using expired medication and it is really upsetting. Instead of being courteous, while processing the return of the medication, Chris started banging on the keyboard, and his body language was extremely rude and unprofessional. I won't go back to that location ever again."

"This is the worst customer service I’ve ever experienced! Found out today that the prescription we ordered last week isn’t in stock. Instead of being helpful, the pharmacy told me I should call other CVS locations to find it. What’s up with that? When I try calling the CVS locations, I get voicemail. Same when I call the Lantana store. I’ll try to find a pharmacy that actually helps."

"I pulled up to the window to pick up my medications and the woman looked right at me and shut the window, and then pulled down the white grid to show they were closed. We had already made eye contact, and I started talking to her, and she completely shut down the window and didn’t say a word to me. So I went inside, and there were five people in line and the lady at the cash register rolled her eyes and said we are closed for lunch. I said that I knew that because, they shut the window on me outside without saying anything. Then this man in a white coat comes walking up and said you all can be helped after lunch. I’m pretty sure that’s not the way you should talk to people especially three of the women who are significantly older than he was. I said you all should look at your reviews and see how terrible they are and the man in the white coat smiled and said, well that’s good to know. How about I’m sorry we’re working on that or thank you for your feedback. But instead he smiled and said that and then gave another little grin as he rolled his eyes and walked away. Is that how you all want to run your pharmacy? Shame on you for hiring these people."

"Becca was so great on the phone. Her customer service was so friendly and kind! And even though she was really busy, she took the time to address what I needed (which required her to search the whole store). She never once sounded irritated or stressed and even checked in with me to see that I was ok while she continued to look. Definitely a gem to have as an employee!"