The Galleria Houston,

The Galleria, 5015 Westheimer Rd Suite 2460, Houston, TX 77056, United States

"I will never give any of this high end stores a perfect rating, because I don’t believe in a perfect rating for them. I did not feel welcomed at all, and the vibe was totally off. To be honest, I will never return there ever again. It was an unpleasant experience for me , but I tried to ignore it since I really wanted the items that I was looking for. The representatives there were awfully snobby and did not approached us to see if we needed anything. After waiting over ten minutes, my partner finally approached a representative to ask for assistance just be told that she was helping someone else. What great service ( lol) Employees need to be retrained on adequate Customer service. Stop stereotyping people because they look a certain way."

"This store was weird I walked in and was told I could not shop here. I was given no reason. So I went online and bought the burry item I wanted."

"Most of staffs are good, but one of the staffs seem to be there for a while or just being old. She didn't seem to care about customers' experience much, no attentiveness, no attention to detail ( such as wearing a glove when you touch the products ), and doesn't even try to find answers from customers when she is not sure. The only reason I am giving 3 stars is because of Josh, his attention to detail, customer caring, and knowledge about the brand and products are excellent. Probably, I will contact ahead to ensure he is there to take care of our purchases. I would give 5 stars to this store if everyone could meet the same standard as Josh."

"Burberry quality has gone steep downhill. The belt I bought start ripping off in very short amount of time. Any leather belt you buy for $50 60 dollars last long time but this $500+ belt cheap quality picture is attached."

"I don't normally write reviews, but I'm very disappointed in Burberry's return policy. Their policy for extended returns for the festive season states that if you order online between November 9 - December 16 of 2022 then you have until January 17 2023 to make returns. I just went to their store and they denied my return which was made online about 3 weeks ago so it fits within their festive season dates. Manager was rude as well."