Viccarone Heating & Air Conditioning

"We built with Ryan homes and Viccarone was the HVAC company that installed and serviced our home. Our house was built in 2020 and we’ve had nothing but issues with our AC unit. We had the internal wires snapped by the fan because of faulty installation, the capacitor was damaged, the unit wasn’t installed level and we have low Freon levels. Every time we put in a service request and have someone come out to look at it, we get pushback and are told that nothing is wrong. We’ve had MULTIPLE 3rd party companies also look at the unit for diagnostic purposes and they have all found the issues that are listed. When they finally do come out to “fix” the issue, they basically slap a bandaid on the problem and a few months later we have another issue pop up. We are still under warranty with this company and currently our unit is making a thumping sound when running and it smells of burning oil. We put in a emergency service request since it’s 90 degrees outside and the supervisor Jeremiah told us that he refuses to come look at it and that what is happening is normal and to keep running it until the system “blows out”. The system now will not turn on at all and we cannot get in touch with anyone. Stay away from this company if you can, they take zero accountability for their poor service."

"Great work!"

"The technician came out for a water leak in our furnace. He tried to fix it with chaulk and charged me $120. When that didn't work he came back and replaced the inducer motor - which still didn't fix the problem. Then he said he was going to charge us additional $120 for anymore subsequent visits. I wish I could get paid for failure..."