Walgreens,

4700 Gilbert Avenue, Western Springs, IL 60558

"Why review my neighborhood Walgreens? Because it’s awesome. This Pharmacy is always busy and they keep up with the pace. They certainly deserve the community’s gratitude for all they do! Tina is one of their brightest stars."

"It just got worse. Now ZERO stars. Congratulations, Walgreens. Well earned. It was that season to get my annual flu shot. In recent years I had got them at Walgreens in Western Springs, just walked up to the counter, gave my info and waited a while. Sometimes a long while. But this year a crabby OLD woman barked: "Do you have an appointment"? "No." "You have to have an appointment." She repeated that twice, like I was hard of hearing or dull. "I did not need an appointment before." "That's the way we do it now," she grouched. What a nasty old thing. Even worse now, for a prescription of a common generic medication, Walgreens wanted $372. And would have charged that. Some people would have naively paid that extortion. A GoodRx coupon took that down to $52. Further research shows others are HALF that $52. Walgreens is warped. Greedy and fraudulent. So I walk over to Mariano's which is just across the parking lot. "Walk-ins welcome" their pharmacy sign says. So I "walk-in" up to the counter and the pharmacist takes me right away. NO waiting. At all. Fill out some brief information and the usual consent form, and 3 minutes later I am done. Pharmacist was super friendly and nice as well. Total opposite from Walgreens. Walgreens must feed their staff nasty pills. I will be transferring my prescription. Walgreens has lost a customer."

"Horrible service. Worker watched us and followed us through the aisle. She told us to leave but it was closing in two hours. She was trying to force us to leave because she thought we were stealing, we we’re literally just looking around in the aisles."

"Customer service is quite poor. Employees seem to never smile and don't have a customer-focused attitude. Some long-term employess usually act annoyed when asked for minor, necessary assistance. Management needs to observe and retrain here. I shop this branch only because of proximity, but avoid it when I can."

"A glance at the reviews on this store prompted me to leave my own. I have never had a problem within this store that I visit almost weekly. Yes, the pharmacy is very busy but it moves fast because they work extremely hard and seem to be well staffed. My family has also received vaccinations and boosters from this pharmacy and they have always gone very smoothly and on schedule. My only complaint with Walgreens (and I don't believe this is the store's fault) is their automated telephone system. They need to make it possible to call directly to the store and not get stuck in the automated phone tree system which is a nightmare to use. If they can fix that, I'd give 5 stars."