7-Eleven,

600 IL-22, Lake Zurich, IL 60047, United States

"Rude lady at the register . She’s definitely racist . Was there at 8:16 am this morning Saturday, 18 . She probably hates her job she snatched the items from me . BEWARE grumpy lady"

"The owner was extremely nice offered us a free pizza and gave us a discount when we went to get pizza and he was out made us a fresh pizza.He went above and beyond for us!"

"As I come home from a shift downtown Chicago I stoped long side the route 22; 7-11 that was headed by a gentleman named Dave. His rude and unprofessional ethics ended my night in an upset fashion."

"The store and location are great. The employees don't have a clue and will not listen to a regular paying customer. Simple visit to get Lotto Tickets. First they tried running my cards. They say they won't work unless I check the void circles on all cards. I explain that the cards have been used for the last three weeks at this location and others with no issues. I have been playing the Lotto for over 40 years. I explain that there is a problem with the machine. She states that's the way its is and she has everyone do that . Again I now tell her it is not the norm. Again she states it must be done with the void spot filled in. The line is growing behind me and I tell other to go around. Now the Clerk can run my cards. One card gets run twice, so I point out the mistake. Clerk now looks at me and says that it is my card. I ask her to show me and she can't. She said that there is nothing she can do. I again said that the machine is not functioning correctly and again she now tells me that the machine is fine. This 7-11 needs a tune up on the lotto system machine, then the lotto company needs to retrain the clerks in correct operation. The management needs to traine the clerks that they are not always right, in fact it should be that the customer is always right. The last items are that this clerk would not take any responsibility for anything. she even defended the machine. I asked if there is a number to call regarding the lotto and again she stated "NO and there is nothing she can do". I payed the extra amount with the hope that I can win double. Went to the Illinois Lotto Website and guess what, they have a number and I called and talked to a real person, explained what happened and she said it sounds like the machine is not working 100% and that the clerk may not be using the system correctly. She also told me that you do not need void on every game and card, only if you make a mistake. The problem is that the 7-11 store needs to call the lottery service up to get things fixed, but again the clerk would not budge at all, she is right and I will take my business elsewhere. P.S. I am a Slurpee fan and 50% of the time they can't keep the machines running."

"Garold the cashier was very helpful and is always positive when I go!"