EZPAWN 5110 Highway 6 North, Houston, TX 77084

"I always get help when in need of the middle of the week. I can always count on them. Even though there's another location less than a minute away I enjoy doing business with the people on this ez pawn"

"LUCY is an absolute angel. She is so pleasant to work with. She has amazing customer service and she made us feel very important. She did such good business with us and treated us so well that we will definitely be back to buy or sell. Lucy changed our views on pawn shop and made this specific pawn shop our favorite! Everyone who comes here should ask for her."

"The best service I have ever received at this place was from the firearm specialist, Alan!! He was quick to assist and even knocked off a couple hundred off my purchase! Go check him out ! You won’t regret it!"

"Coming from a customer service background, I don't like to write negative reviews because I know sometimes a person is struggling elsewhere in their life that causes the bad day on the job. I would rather just let it go and be the nice part of their shift if possible. Tonight is different, because I am the one that is struggling. This is the Wednesday before thanksgiving, and for the first time in 3 years my husband is not in a hospital for the holiday. We have no money, but I figured I could make it something by getting a loan and make a meal for us for a change. I called EZPAWN around lunchtime, to be sure they would be open regular hours since it was the eve before a holiday. The employee who answered the phone said they would be open until 7 like usual. I tried very hard to find a way to the store early, but the ride I had was running behind. We quickly made our way to the store, and luckily we arrived at around 6:45, which left 15 minutes until closing. unfortunately for me, the security gate was already pulled down over the entrance, and the 2 people I could see still inside were making sure not to get too close to the front window, avoiding any chance to have me engage with them. This is what is bothering me enough to talk about it. I know they would not be able to let anyone inside, as it is for their own safety, and I am not the type to expect to be entitled to any sort of exception. However, I would like them to realize that closing that early can effect someone else who may have been depending on them to be available for that time. Things happen, I get it, but sometimes the right thing to do can be as simple as looking at someone just to say " We made the call to close up early tonight, being as slow as it is." I recognize that the last place anyone wants or needs to be is at work closing up for the holiday ahead, and I'm truly empathetic to that. However, tonight's experience, especially on the Wednesday before Thanksgiving, added a layer of difficulty to an already tough day. It's a reminder that sometimes a little communication can go a long way in making customers feel heard and understood."

"I went in there to buy some gifts, Raheim was such a good help! He negotiated a great price. 10/10 service. The staff was excellent (:"