Petco Grooming,

364 South Randall Road, South Elgin, IL 60177

"Things really went downhill after the pandemic. I used to love coming here for the convenience of getting my dog’s nails trimmed. Now, they are always understaffed and constantly closing earlier than what’s advertised on the website. It feels like every time I go they are unable to do a simple nail trim. Because I know they are understaffed, I called to make sure someone was able to take care of my dogs nails. I was told to come in anytime before 3. When I arrived, grooming staff told me they were busy and asked that I come back in after 4:00. Okay cool, no problem. So I go back at 4:00 and the groomer tells me they stop taking nail trims at 3:30. I proceeded to let her know that I was told to come back at this time. She told me she wasn’t the one who told me to come after 4 and that there was nothing she could do. Poor communication between staff and poor customer service. I recommend taking your money elsewhere!"

"Had been taking my dogs there for years. They were just groomed in July and saw the vet in September. Made appointment and some mgr who sounded like she was 12, called me and said they couldn’t take my one dog bc there were notes that she was “unable to stand.” I said nothing was ever said to me and she needed to get more info. She called back and said the groomer stated my dog “fainted”. I said no one said anything to me and I would’ve investigated it right then. Then she said THEY weren’t comfortable taking my dogs anymore… as if!!! So God knows what was done to my sweet dog."

"They did a very good job, my puppy looks so cute. The price was very good for the service I got. I compared prices to other groomers and petco offered more services for less. I got a bath, haircut, nails, teeth brush, deshed and a few more for $70"

"We have been having Tania groom Joe for many years and she is now doing the groomiing for our other dog son, Sammy. We love her and I know the pups love her. She always takes good care and they smell oh, so nice when they come home!"

"There was an appointment issue but they quickly rectified the situation quickly. They took very good care of my baby. His haircut was very nice and he smelled incredible. Thumbs up to Laura and her team. Thank for all you do!!!!! Bram's Mommy☺"