Bond Madison Water Co
About the Business
Welcome to Bond Madison Water Company! Located at 103 Park Street in Pocahontas, Illinois, United States, we are dedicated to providing clean potable water to our members at the lowest possible cost. At Bond Madison Water Co, we offer the convenience of online bill payment with checking account information or major credit cards such as Visa, MasterCard, and Discover. Please note that as of March 1, 2022, we no longer accept American Express.
Our meters are read around the 25th of each month, with payments due by the morning of the 18th day of the following month. A ten percent late charge will be added to bills that are unpaid after the due date. We also offer a transfer form for those looking to change service locations, with a $25 transfer fee included in the first month's billing.
At our 28th Annual Meeting held on March 5, 2024, the Board of Directors discussed various updates and initiatives, including the Round Up for your Community Program, which has raised funds for local organizations in Bond, Madison, and Macoupin counties. We also discussed ongoing projects such as water main looping, tower painting, and system improvements, funded in part by the EPA.
As a member of the community, we are committed to transparency and accountability in our operations. We regularly monitor contaminants in our drinking water in accordance with federal and state regulations. Additionally, we recently implemented a rate increase due to adjustments approved by the Illinois Commerce Commission for our supplier, Illinois American Water Company.
Thank you for being a part of Bond Madison Water Company. If you have any questions or concerns, please don't hesitate to contact us.
Location & Phone number
103 Park St, Pocahontas, IL 62275, United States
Hours open
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
Closed
Saturday:
Closed
Sunday:
Closed
Reviews
"Ok, I read the other review. Posted by someone with two reviews. I have 3.5+ million views of my reviews on Google -- doesn't mean my opinion matters more than anyone else, but I gotta write that Lori at Bond Madison was INCREDIBLE! She took my call, sorted out my questions, repsonded with kindness and thoroughness and absolutely was a superstar. Look, people are never happy dealing with utility services. And they need rarely give feedback when things go well. It is just easier to be snarky and complain and spew all over people who are just trying to help, but may not give you the answer you want. But, trust me, if you say 'please' and 'thank you' you will find a much kinder path to getting a mutually agreeable decision. And that was my experience with Lori! Don't think twice about engaging with Bond Madison. Ask for Lori. You will be glad you did!"
"They are a rip off company"
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