Bond County Humane Society

"Took some donations in, everyone was so nice. The place was so clean and smelled good. Kitty's were so happy to play."

"Employees and fosters seemed wonderful. Director/lady in charge was incredibly rude and unprofessional. Waited around for over an hour while she acted like she didn't want to be there. Finally sat down with her and she asked the same questions repeatedly and seemed confused by her own application and questioning process. Got approved, paid the deposit, and asked if we could come back to get the pet so we could go buy stuff for it. She explained they wanted to be out by a quarter to 4 and said it was fine that we come back before they leave. We showed up at 3pm and were rudely told that we were late and the adoption would be considered forfeited and they would be keeping our $55 deposit. Woman backtracked and said the cat could still go with us, then lectured us for a few more minutes and changed her mind again and said we would not be getting her because she did not have time to take the rest of our payment. We had already filled out all paperwork and paid half at this point. We had 3 people with us and we all heard to be back by a quarter to 4. After explaining this and asking if we could still adopt she raised her voice and said she knew what she said and that we were too incompetent to adopt (even though we have several pets and had already done a vet/reference check). At this point instead of attempting to make other arrangements she just offered a refund, which we accepted. We tried to leave and she started up again and then backtracked on the refund. At this point we could have already left with the cat. A simple miscommunication was escalated so much and now that pet is without a good home and missed an opportunity to be adopted today. Very disappointed that this kitten missed out on being adopted and has to spend more time in a shelter."

"The staff is very kind and patient, I don't know how to get permission for an emotional assistance pet, she was very patient in helping me and telling me what to do, my English is poor but she was always patient with understanding me and answering my questions. The cats are well looked after. The room was clean."

"2017,got my pup from one of their adoption events, got an awesome dog and the staff were great. Adopt! update: Cash says hi! 2022"

"One of the best places to volunteer if you're looking for a place to volunteer. The staff here takes awesome care of the animals. They work you hard like you're supposed to and they make sure it's clean. By far the cleanest and safest animal shelter I've ever been to. Volunteered here for a few months and really got an appreciation for how well it was run."