Katy Flowers owner Pam Grisham

"Amazing customer service really friendly and my flowers I ordered for my wife were delivered on time. Will definitely order more in the future. AMAZING"

"Stopped by on a whim to pick up some flowers for my wife. They had some lovely pink lillies in stock, I was in and out in about 10 minutes, no complaints here"

"My Aunt sent me flowers for my bday today and they were beautiful! My Aunt said the lady on the phone was very nice. Everything was nice, including the delivery man. Would use them again for any occasion!"

"Beautiful corsage for the father daughter dance. I ordered it a couple of days in advance. Was a bit surprised by the $40 cost for a child’s size corsage but it was securely made and came with a pearl wristlet, and as you can see it’s really pretty."

"I am writing to complain about the arrangement I ordered for a funeral service for my Aunt.  I chose this business since I have ordered flowers from them before...plus I recently received a beautiful dish garden made by them in honor of my mother's passing. Since that was so beautiful I thought ordering from them would give me no problem and I expected a very similar fabulous arrangement. We ordered a Peaceful Tribute Arrangement that came out to $286.85 but what arrived at the funeral home was nothing close to what we were expecting. I read their substitution policy after having seen what they sent...but because I ordered an arrangement with colorful flowers I thought we would at least get that but we received ALL white flowers. We had also thought we were receiving a decent ceramic vase but instead got a basket??????? I contacted them the next day to let them know and basically the owner said that since the funeral home only allowed for flower delivery by the morning that day, they didn't have time to order the flowers so they put something together and delivered it by 9am that day. I asked if they couldn't fulfill this order with what was described on your website, then you could have at least contacted me to tell me and to offer other suggestions or give me a chance to order something else. This payment for this arrangement was split up between 8 people so now we have 8 different people who were dissatisifed with their product and services.  Their website also offers same-day delivery so I can only imagine what that would have looked like if it was a same-day request, but ours wasn't. Furthermore, the owner asked what we wanted for this complaint (she didn't offer any apology that we were so upset or disappointed) nor was she phased that I have been a loyal customer of hers ordering several times for other past funerals or occasions. She didn't seem to care about that. She finally offered to give a $75 refund, but I was at least hoping for her to create another arrangement that could have been sent to the family as redemption but instead she rudely said "I don't need any rude customers like you" then hung up. I was never rude to her, just making a request. I was truly shocked because I have had such great service from previous orders in the past. After this we will NOT be doing business with them ever again. I have had better experiences with other florists for deliveries for funeral/wake services and never had this issue before! An exceptional one in the Sugarland area is Flowers by Adela! They sent some beautiful flowers!  We only chose Katy Flowers this time because we wanted to help out our local florists. So please, reconsider doing any business with Katy Flowers in Tiger Square location. They obviously do not know how to treat loyal customers nor how to improve any situation given to them! We paid almost $300 for our floral arrangement. The pictures below show what we ordered (Peaceful Tribute) 1st photo and the 2nd photo shows what we got at the funeral home. It looked like they just got a bunch of dozen white roses and carnations and stuck them in a basket."