Edible Arrangements

"Ordered 6 choc dipped strawberries and 3 choc dipped pineapples drizzled. Received only 3 strawberries, and they weren't fresh. I went back to the store, and they gave me the pineapples, but we're out of strawberries. Worker was wearing Pajamas. Gave me the number to Kyle store to reach manager for a refund. Called the Kyle store. Was told that the manager was in Austin and would call me back. We'll, it's been a month and no return call. No more business from me."

"I can understand why there are one star reviews here. Edible Arrangements is destroying their reputation with this location and I will be posting a review in every place I can find to post a review. I have been on hold for 30 minutes with this place and no answer. Meanwhile, it gave me the option to check the status by phone. sounds good right? WRONG! I entered my phone number in the tracking and they stated "we have delivered your order!" Um...no you did not. I have cameras all over the house and there isnt an order to be found and today is my anniversary!. I stay on the line. It asks me if I want to check again so I enter my number. This time it says "we have received your order. Check back later!" HOW CAN YOU BE DOING BOTH!? I am back on hold and still waiting for an answer. The incredibly sweet sounding hold voice is becoming more and more anger inducing as I type. This is ridiculous now!"

"My husband bought flowers and chocolate covered strawberries today and the flowers are all wilted. They didn’t come with the vase he purchased. And the strawberries were supposed to be dark chocolate, but they gave us milk chocolate. They didn’t look anything like the picture. No decorations or anything. They didn’t offer a refund, just gave him some balloons he didn’t ask for. So, one star."

"Called on 1/23 to place an order for a mini happy birthday dessert and balloon kit. Was told they did have helium for the balloon and hadn’t had any for quite sometime, which was kind of annoying but I figured I would just buy my own balloon. I told the lady on the phone I wanted to pick up on 1/24 at 2pm. She took my order and said it would be ready and didn’t even ask for a name for the order. Today 1/24 I went to pick up the order and they said they didn’t have it. They said they usually take payment over the phone when they take phone orders. I explained that whoever I spoke to didn’t even ask my name, let alone my payment information (which most businesses do not take payment over the phone) Very poor customer service. Lady at the desk offered to make it but by this time I didn’t even want it anymore as I had to be somewhere at 3pm.Now I’m left without the gift I was giving to someone for their birthday."

"Do not buy from this store.. The well packaged order was from a store in Dallas. Same order here at Selma location thats what you'll recieve. Fruit was not fresh and not properly cleaned. And completely missing balloon. They do not care about the quality of the product they put out. As you can see. The store GM refuses to refund because my ring doorbell camera said please leave package at the door. Not sure how that is relevant to the quality of the order. Seriously do not waste money here. And definitely prevent yourself from getting sick because the product is far from clean or fresh."