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Prospect Airport Services Inc
2130 South Wolf Road, Des Plaines, Illinois, United States
About the Prospect Airport Services Inc
Prospect Airport Services Inc is a leading provider of airport services located at 2130 South Wolf Road in Des Plaines, Illinois, United States. With a strong reputation for excellence in customer service, Prospect Airport Services Inc offers a wide range of services including baggage handling, wheelchair assistance, security screening, and more. Their team of dedicated professionals is committed to ensuring a smooth and efficient travel experience for all passengers. Whether you are arriving, departing, or connecting flights, Prospect Airport Services Inc is here to help make your journey hassle-free.
Photos of Prospect Airport Services Inc
2130 S Wolf Rd, Des Plaines, IL 60018, United States
Opening hours of Prospect Airport Services Inc
Monday:
16:30 - 21:30
Tuesday:
16:30 - 21:30
Wednesday:
16:30 - 21:30
Thursday:
16:30 - 21:30
Friday:
16:30 - 21:30
Saturday:
Day off
Sunday:
Day off
Reviews of Prospect Airport Services Inc
"I assume that Newark Airport hires the lowest bidder for their services and you can tell. Waited an hour for three wheelchairs. The excuse was that the new employees went to the wrong gate. Devindra S. was the supervisor on duty and when I asked for the company email to file a complaint he told me to go on line and look for it. Nasty and nothing close to professional. Newark should rethink who they hire."
"Hello everyone, allow me to explain a few of the issues with Prospect Airport Services before you take the leap to go work for these greedy corporate Share Holders. There are so many unethical and untrustworthy actions taken by Prospect, in an effort to subjugate my crew, including myself, that it has become difficult to emphasize on a short and concise explanation for why GRR Managers and their corporate "superiors" think they can reduce me and my crews pay rates at will, in an effort to dock our Overtime and Holiday Pay Rate all the way down to MINIMUM WAGE. On top of this very serious unethical business practice, we were required to be available at all times for any planes that arrive at any point during our scheduled shift. However, despite the repercussions we faced if we missed a plane that is arriving at GRR, we were told by corporate leadership and our managers that we are subject to having our pay rates reduced, without any of our individual informed consent, by cutting our pay between planes. This was not done often, but was used as an idle threat to establish some false sense of control over my crew by our General Manager. Now that the GRR Station work atmosphere has been established, in the propper context, allow me to explain why I had to quit immediately, without so much as even a 2 week notice. There was a serious incident that occured, that both Prospect Management and Corporate neglected to handle effectively. Instead of addressing how Prospect Airport Services decided to reduce anyone's pay rate, against their informed consent, my managers and corporate decided to lie and say nothing like that happened. Well, unfortunately for them, I have picture evidence on our Paylocity that showed my pay rate reduced, against my informed consent, in an effort to pay me less money after I was forced to Work on Christmas and New Years Day. They took away my departments Holiday Pay, and specifically with my payroll, Prospect Airport Services decided to reduce my standard pay rate specifically only when calculating my Holiday Pay and my Overtime Pay, so that I was only being paid minimum wage. This is so they could calculate "Time and a Half" from a lower rate, for less money...Dramatically effecting my Overtime pay, while these greedy corporate executives hoard as much money as possible, while intentionally neglecting to give my department a raise. These selfish people are lucky I was here, because before I was Supervisor, there was an incident when a TSA agent snuck onto the jet bridge and the plane, resulting in a potential $100,000 fine and federal lawsuit between Skywest, Delta, and Prospect Airport Services on behalf of the TSA. I took my responsibility to keep the American People safe very seriously. I had a 100% TSA Test success rate. No matter who they sent to sneak on the plane, I caught them. When the TSA left a "Mock Pistol" for Security Inspection testing on the plane, I found it. And when I was met with any adverse issue that could result in serious consequences l, I took every effort to prevent it. And not just me, so many other great employees at Prospect Airport Services who deserve a raise and must be treated better by management and corporate right now in order to fix the highest turnover rate I have ever seen. It is my personal opinion that Propsect Airport Services should focus only on Wheelchair Pushing. The manager for the Wheelchair Pushing department has done such a phenomenal job, and preformed such an increadibly high level of customer service at GRR, that it is no wonder why the entire Wheelchair Pushing Department got raises from $12/hr. Plus Tips, to $16/hr. Plus tips. Prospect should leave the Security Inspection protocol and Cabin Cleaning Service for Delta or any other airline up to a more qualified company that is specifically a security company, like DK Security or another business, with the added vast amount of responsibilities mandated by TSA and Homeland Security, while operating in the AOA. Give this Cabin Crew a raise and develop a higher sense of urgency ASAP."
"Working for this company has been a major disappointment. First time in my life I had to defend and clean up mess from two companies. I began employment with Prospect Airport Service in June, 2023 as a DOT Coordinator at the Charlotte location. I was the one who responded to the complaints from American Airline’s passengers whenever they didn’t receive requested wheelchair assistance. Prospects will throw their employees to the wolves not providing adequate training required to be successful in their duties. I’m grateful to have used my auditing skills to find ways to help bridge the gap so passengers could receive proper wheelchair service requested. New Hires are given two days of training on the do’s and don’t’s when transporting passengers. The service communication consist of outdated tablets that should’ve been replaced 10 years ago. Whenever American Airlines change gates, there is a 10-15 delay before Prospect receives the update. This is one of the many reasons passengers are missing their flights. Another concern for reasons passengers aren’t being serviced is because the CSR’s aren’t trained on how to operate the tablet properly. They’re trained to clear the board when it becomes full. When this occurs the passenger is basically deleted from the board and never assisted. I’ve sent countless emails to Vicki Strobel(Prospect’s CEO) and Robert Isom (American Airlines’s CEO) about my concerns and needless to say there hasn’t been any progress or changes in their behavior of operation. I’ve given them ways to improve their service and put in my resignation. My immediate management team was displeased with my suggestions of improvement and accepted my resignation immediately letting me know I was no longer needed. Customer service is treating someone the way you want to be treated representing the company you’re employed by. This is about customer satisfaction and providing stellar service to people who depend on us to be there in their time of need. These CEO’s are selfish, incompetent, and inconsiderate people who can care less about others. Their primary focus is the company’s bottom line and getting paid from the suffering of innocent people. This message is an eye opener for change. I left in September of 2023 giving them ample time to change before doing this review."
"No wheelchair available on 12/27/23 arrival in Charlotte. After waiting awhile I decided to try walking to baggage claim. I have asthma and have trouble breathing from exertion. Had to stop 5 times to get breath. Prospect should plan ahead for holiday travel. Very poor service."
"We were approached at O’hare and asked if we wanted a ride to our gate, absolutely we do!, in exchange for our photo taken to be put on their website. The staff was friendly and quick about the pictures. Once we were finished snapping shots we were off to our ridiculously far away gate. The ride was quick, safe, and fun. The best part of this story is our cart driver remembered us when we returned a few days later and gave us a ride to get closer to baggage claim. That was so nice and considerate. Please utilize them the next time you’re in the airport."
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