Edible Arrangements

"I placed an Edible Arrangements order on Monday, May 1, 2023 via the internet. The order was to be shipped on Sunday, May 21, 2023 for my Mom's birthday (20 days notice). The order was for the Birthday Bash Celebration which included 3 balloons, a birthday wishtini, 2 brownies, 4 cheesecakes and a bouquet of flowers. I got a call the day before my order was to be shipped from the Edible Arrangements location on 7224 118th Ave Kenosha, WI, 53142. They left me a voicemail on my phone that they had run out of helium so there were not going to be balloons in my order. I called back the same day and there was no answer from their store. I called back the next day before my order shipped and spoke to a man who when I complained seemed to not know what was going on then went dead silent without telling me and I thought they hung up on me when suddenly a woman answered asking what the issue was and I asked why I wasn't getting the balloons. They stated they ran out of helium on Mother's day which was 7 days prior to when my order was to be shipped. I asked them why I wasn't notified sooner so I could make arrangements to order from somewhere else and my dissatisfaction. They stated they would refund me for the balloons. I asked how much the balloons were they stated $15 which sounds very low for a business to charge and was not reflected on my credit card. They only credited $13.00. The representative advised she didn't know and that her manager would call me the next day. Meanwhile, a couple of hours later. The order that came to my Mom's house had rotten flowers and stale brownies/cheesecakes. My mom ended up throwing away the flowers and the desserts. If there was any quality control they should have never even made it out the door. The manager never called me back so I submitted a complaint to the Better Business Bureau on 05/22/2023 Case 20092547 to corporate which never got responded to. I then emailed them directly Case 4264002 and customer service stated that if the store owner did not provide a response within 24 business hours. I could contact them again in which I did. Now I am being ignored by corporate customer service and the franchise store. This company has now been reported to the Wisconsin Department of Agriculture, Trade and Consumer Protection Case 25289. I will then follow-up with the Attorney General and the Federal Trade Commission. This company takes no accountability for their lack of customer service and their expired products. They are extremely unprofessional. They ruined my Mom’s birthday and I will be telling everyone to avoid this company. What you have done is unacceptable!"

"3/13/2023: UPDATE from original review. Lisa, the Manager called me this morning to take care of the order. I appreciate her doing her job well to ensure that the customer is satisfied. She not only took care of the cost of flowers for me but also sent out complimentary flowers and chocolates to make the situation right. Well done Lisa!!! You've made sure to make your customer want to shop at your location again. I've shopped at this location numerous times yearly for many different events and have always loved their quality and customer service. However, the last time, 3/9/2023 I ordered several items and when delivered, 2 main items were missing. I called the store to have it replaced and they no longer carried 1 of the items so we supplemented. When they delivered and we opened the flowers up, half of them were smashed, broken, and moldy. I reached out to the store at 4:15 (they close at 5) to sit on hold and then transferred to a voicemail. The next day 3/10, I called the store again at 11:15am and spoke to the store manager, Bri. She told me that she already spoke to her driver and their story is different from mine. Not sure what that has to do with anything?! She also told me that she has no control over how the flowers look. I am now being told that a different manager will call me back to hopefully resolve the issue, but it may not be until Monday. So glad these flowers were for my daughter's Sweet 16 Birthday :( Pictures attached as proof. This is extremely frustrating, horrible customer service and I am not satisfied with my products. What happened to their satisfaction guarantee? Out the window when an issue actually arises. Let's hope the other Manager Lisa can actually take care of this."

"My daughter got a beautifully delicious bouquet & mini cheesecakes! We were actually very pleasantly surprised how good the cheesecakes were! Would definitely order from this location again. ... Thanks so much to the staff for being a great part of my daughter's birthday! -XO Candice"

"Received a dozen strawberries. They were all teeny tiny, and very sad looking. When you’re paying for something like this, you expect a lot more than what we received. Honestly, you’re better off buying your own fruit and your own dipping chocolate from the baking aisle at any grocery store."

"Flowers were dying the same day we received them!!!! And then when I called and spoke to the manager she was extremely rude!!! Will never recommend to anyone."