Naperville Pools 25W016 Ramm Drive, Naperville, IL 60564

"My interaction with this pool cleaning company was an absolutely dreadful experience. I initially reached out to them in June, hoping to have my pool opened for the season. A company representative arrived, uncovered the pool, and then proceeded to inform us that my pump was damaged and required replacement before any work could commence, he then departed. I subsequently received a quote from them that was nothing short of exorbitant, totaling approximately $1200, and this was exclusive of labor charges. I opted to purchase a similar model from Amazon for a mere $250.I hired a handy man to install it for $75 dlls and handled the pool cleaning and chemical application myself. Months down the line, I found myself relentlessly harassed by an individual named Taylor Krahl, who sought to collect a bill in excess of $600. This demand is baffling, considering that no actual work was performed on my property. To make matters worse, Ms. Krahl has now resorted to threats of involving a collections agency. I feel compelled to issue a stern warning to anyone considering this company for their pool-related needs: beware. My unfortunate experience serves as a stark reminder that dealing with this company is an endeavor not worth embarking upon."

"We recently bought a house with a pool that was in very poor shape. After using a different company that was a disaster I reached out to Naperville Pools and it has been an exceptional experience. They are on time, respond to emails promptly, and never try to sell you on something you don’t need. I have been so impressed with their customer service and would highly recommend them to anyone!"

"I just completed a pool installation with Naperville Pool Construction a.k.a. Naperville Pool & Spa. I had a great experience, their team works extremely hard, quality and value is very good. The owner was very accommodating and willing to work with us on options and in process changes. They met with our landscaper and worked out a plan to coordinate schedules. I would highly recommend them. UPDATE: I wanted to add to my review of Naperville Pools, we had a significant warranty claim which I know was a challenge for Naperville Pools & Spa. They have been a top notch partner, the management at Naperville Pools ensured that they would make it right and they certainly did. All of which happen without a raised voice, heated e-mails, etc. The issue was address and their team worked countless hours to ensure that we were satisfied. Its unfortunate when a product does not perform as intended, it was not at fault of NP&S but they made it right. With my latest experience of a follow-up and warranty claim I wish to further my honest endorsement of Naperville Pools. Regards, Brian Horwath"

"We had our 30 year old pool resurfaced with Naperville Pool and Spa this spring. From start to finish, they were amazing. Taylor and Cindy in their front office were very responsive and helpful. Don managed the project and was always professional, on time and on budget. We are very happy with the final results. We would highly recommend this company!"