Edible Arrangements 123 East Front Street, Wheaton, IL 60187

"The staff was very knowledgeable about their products. Made it very easy to place an order. plus they offered free delivery when you place an order through the store. Tony D"

"This location has provided delicious holiday treats to my work team for years. 100% satisfied, highly recommend."

"I’ve ordered many edibles from different locations but the Wheaton location gets it right every time! Not to mention it’s always beautifully made as well. I’ve had some not so pretty ones and I never run into this problem with this location. The staff is always so friendly and helpful, it’s a pleasure ordering from here. Thank you for everything I will be back many times!"

"I use them as gifts for my customers. They love them, reasonable prices, and I've only had fruit this fresh in Hawaii."

"TL;DR Hair in platter, moldy fruit even though it was continuously refrigerated, company unwilling to help much. Had a the Strawberry Indulgence Platter, which is a tray of brownies with strawberry cheesecakes and cupcakes, as well as a box of chocolate covered strawberries delivered on Friday Aug 6th. Ignoring the fact that the brownies were akin to eating hockey pucks, they seemed old, and just plain not good. The cupcakes were so bad, we didn't even finish half of one. Extremely dry, and tasteless would be putting it lightly. The strawberry cheesecakes left a lot to be desired but of the three confections on the platter, they were probably the least bad, but not necessarily good by any means, afterall the bar was set pretty low after the first two items. The chocolate covered strawberries had to be some of the sourest strawberries I have EVER eaten. I cant exclusively fault Edible for that, but you'd think a business whose main product is fruit would have good fruit. But hey, you might love these items, to each their own. The one star is not based on the less than stellar products alone. Wrapped around one of the brownies and dragged through one of the cheesecake was a long blonde human hair. Gross. Of course we called to inform the establishment about this. While they did give the standard canned company apology, they were EXTREMELY unwilling to actually provide any actual help. Their solution was to either give a PARTIAL refund to the payment card, or send out a new platter. We didn't pay for the platter, as it was a gift, and we didn't want to upset the gift giver, so we asked if we could get that refund as a gift card so we could maybe place an order in the future. We were told "we don't do gift cards so that's not possible". We didn't want the platter remade, because the likelihood of it coming with the same subpar ingredients seemed pretty high. Ok fine, at that point we reached out to the friend that sent it, she of course was not happy with EA, but did agree to the partial refund. Fine - hair issue resolved. (this happened Friday August 6th/Saturday the 7th - hair was discovered at about 450pm, they close at 5pm so of course they didn't answer the phone, called back on saturday) Tried to eat a chocolate covered strawberry today August 8th, because lets be honest, even a bad chocolate covered strawberry is still pretty good. (I also have pretty low standards in life and will eat most anything) I noticed the box was filled with more strawberry liquid than one might expect, looked at the berries themselves, MOLD! Looked at other berries, definitely looked like they have seen better days. The berries were never out of the fridge longer than it took to open the box to take a berry or two out and eat them. Just how old were they?! Called the store back today. They wanted NOTHING to do with the situation. Said they couldn't keep giving refunds. They said "it's a fresh fruit basket, what do you expect?". I expect them to not be terrible, and last more than 2 days fully refrigerated! I understand its fruit, there is always a chance it wont be the most ripe, most delicious fruit ever, but I also expect it to not be some of the worst fruit AND baked goods I have had in quite some time. I do also expect it to not mold almost instantly either, but hey, when your customer service is about as good as your products in general, I guess that's what it has come to. There is probably a reason I didn't actually know Edible Arrangements was still around. At this rate, they probably won't be much longer. As shown, the owner reached out, I responded explaining the situation, I never heard back. If I could give negative stars I would."