Labo's Flowers & Gifts 1601 West Jefferson Street, Joliet, IL 60435

"Very poor response to rectify arrangement that was not what I asked for. Noticing the night before that the arrangement was not correct, I called to leave a message, however the store did not have a message machine. I sent an online concern to the store's online messaging service, no response back. So midday I called and spoke to the store. I ordered a prom bouquet and asked for calla lilies, white flowers, baby's breath and specifically asked for no white roses. I am adding pictures of what we got. No baby's breath, white roses and a dead calla lily. I did get greenery, I guess I should be grateful for that.I am adding a picture of the quality of the calla lily. When I called the store to report this and asked for a discount or store credit, 2 hours before prom I was asked to bring them back for my money back, bring everything back and return the bouquet. My choice was to go without a bouquet for prom or bring them back for the refund. Although some people might find this fair, going without a bouquet wasn't the right response for the girl who deserved her flowers, so I opted to go to the Jewel and pulled apart the arrangement and made my own adjustments. This could have been offered by the store, it was not. For the reputation and the expense of this place, I expected excellent quality and excellent customer service and to get what I requested as well as a flower that was not dying. My suggestion is to find another florist. The quality and cost and accuracy doesn't match. I expected the best because this florist has a reputation for quality. I was wrong. If you want to spend a large amount of money on what you don't ask for, this is the place for you."

"After losing all hope in Florists these WONDERFUL people sent this BEAUTIFUL arrangement and made me believe again LOL :). Unfortunately when sending arrangements your left not know what you'll be spending your HARD EARNED MONEY on and often times what they send is NOT what you paid for but this time I GOT MORE!!! If you want amazing flowers go here!!!! Merry Xmas & Happy New Year!!!!!!!!!!!!!!!!!"

"I would recommend this place over & over. When I went in for my wedding flowers I didn’t really know what I wanted and Barb was fantastic she took care of everything and the flowers turned out more beautiful than I could have imagined. Everyone was extremely professional they even delivered the flowers to the church I got married at, I couldn’t be more impressed. I will definitely be using them again!"

"OUTSTANDING! I am from out-of-state and called Labos. I needed a very special gourmet gift basket for a friend who was just released from the hospital. I spoke with Karen, she listened to what I wanted and asked intelligent questions about my friend's preferences. The basket was delivered promptly as promised and my friend said, "Wow! This gift basket is just PERFECT! It's filled with everything I love: fresh fruit, olives, cheese, nuts, salami, sausage, and all kinds of decadent and delightful food." Her daughter commented, "Without a doubt, the BEST gift basket I have every seen." Thank you Labo's, and Karen, for making my friend's return home extra special!"

"Not impressed! Asked for a floral arrangement with pastels for an Easter celebration. This was the final product. The arrangement barely had any colors in it. It was mostly greenery. There were too many bare spots, I literally counted 8 flowers! This arrangement was $100 and wasn’t even worth $50. To make this better I had to go to jewels and buy a few flowers to add to this $100 arrangement. I do not recommend this place at all! What a rip off"